Advantage Toyota - Service Department

"Brought a Corolla cross this week, and the sale representative Tanver bhai was super nice and helpful. Made my first car experience easy for me. Please do consult with him if you’re buying a car. His super friendly and will listen to you. Such a good person!"

"The servicing was good, however I did interior and exterior detailing paid $168, told me to drop off the car at 8am and will receive the car back at 4pm, called me and told me they can’t do it till next day, they called me at 11am next day told me car is ready, I go and see car wasn’t clean, told them and they told someone to clean and wasn’t cleaning properly, did a horrible job, wish I had gone to regular car wash place they would done 20 times better job and would of cast half the price…avoid doing cleaning service at this place, feel like I got robbed.."

"You can rest assured that no matter when you bring you vehicle in you have a minimum of a 2-3 hour wait without an appointment and about 1.5 hours even WITH an appointment. Brought a vehicle in (no check engine light) for a NYS inspection at 7AM on the dot being 3rd in line. Ended up finally getting the car back around 9:30AM. Service advisors are "busy" and so are we as customers but the wait for the inspection machine was LOONG considering my vehicle was 3rd in line on top of no communication that the vehicle was done when I was attempting to just pull the vehicle away entirely. Took about 40-50 minutes alone for ME to make contact with THEM while still in the dealership waiting due to it being so "busy". This has not been the first experience I've had with a situation like this. If you do not live close or it's not convenient for you coming to advantage toyota, I highly recommend you look elsewhere for service as mavis, pepboys or just about any other place can provide better service in terms of time. Only reason for the 2 stars out of 5 A) they opened at the promised time of 7am B) they used the paper mats and plastic seat covers. However be weary that the advisors do lie about the status of your vehicle as you may ask for updates telling you "its on the lift" when you can easily identify your vehicle parked up outside the garage at the side of the building!"

"Be prepared to wait 2 1/2 hours for a oil change. I made an appointment for 7:40am and ended up leaving at 10:00am. Place is nice. Customer service was alright. If you have patience to wait for a 21/2hrs oil change, this is your place. Appointments don’t mean ****!!!!!"