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Muze Salon
141 West 20th Street, Manhattan, New York, United States
About the Muze Salon
Muze Salon is a premier beauty salon located in the heart of New York City. Situated at 141 West 20th Street, our salon offers a luxurious and relaxing environment for all your hair care needs. Our team of skilled stylists and colorists are dedicated to providing top-notch services, including haircuts, styling, coloring, and treatments. Whether you're looking for a bold new look or simply want to maintain your current style, Muze Salon is the perfect place to pamper yourself and elevate your beauty routine. Come visit us and experience the ultimate in hair care and styling in the bustling city of New York.
Photos of Muze Salon
141 W 20th St, New York, NY 10011, United States
Opening hours of Muze Salon
Monday:
Day off
Tuesday:
11:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 21:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 18:00
Sunday:
Day off
Reviews of Muze Salon
"Everyone here was so nice and accommodating. I got the best hair cut and style I’ve ever gotten by Tony! Salon is very high end and well decorated. I will definitely be back."
"I 100% recommend Krista Ambrose and Jerry Panuncio at Muze Salon Chelsea. These two stylists have incredible talent, education and bedside manner. Muze Salon provides exceptional service to their clients in a clean, professional environment. I trust Muze Salon to offer reasonable prices with upscale quality. Call and make your appointment today!"
"Adam is my Stylist, Colorist, everything. He’s an incredible Hair artist. Always leaves my color beautiful looking elegant and rich depth color. The staff at Muze is wonderful. I have been coming here over 6 years. I would never go anywhere else."
"I've been a client of this salon for 6 years and have spent thousands of dollars on services over those years. Today, after 6 years of using them, I experienced something that simply put is completely unacceptable in the service industry. At the end of a very unfriendly service by Axel, rushing through the hair color at top speed, he demonstratively told me that he has great news to share. When asked what that great news is, I was told by Axel that today is the last day he is servicing me because he feels very unappreciated. When I asked why that is so, he told me that I have missed by his account paying him some tips. He then proceeded to take out a notebook with handwritten accounting of what tips he feels he is missing, tallying up at the end the amount of tip he feels I owe him. I had to ask him how he came up with those numbers. He then felt obligated to give the already crazy situation more drama and rip out the piece of paper and hand it to me to keep for memory. It was a wild, gross ride that showed Axel's lack of hospitality in the service industry. It is also a very bad reflection on the salon itself for having someone who represents their brand and with his action, ruins their reputation. When you are in the service industry, there are a few hard and fast rules that apply: 1) the client is always right event when they are wrong or perceived to be wrong. 2) It takes a lot of energy and time to build a relationship and a split second to kill it. 3) every unhappy customer will touch at minimum another 20 potential clients (pre-internet numbers) and negative news spreads fast. Today, Axel killed the 6 year relationship I had with the salon. And to think, that if he had true hospitality bones, he could have handled this situation delicately, preserving the paying client and getting what he felt was due to him via his tip by simply saying to the client at the time of occurrence " Hey, maybe you forgot or something happened with the Venmo transfer..." Client would appreciate it as a reminder and totally acceptable as we are all hurried and work crazed, and tip would always happen and service provider would always be made whole. And most of all, Axel would have shown professionalism by leaving drama off the table. I would highly suggest that the salon owners gift Axel a great book of learning on hospitality because he needs a refresher on this very, very important topic. The book is called Unreasonable Hospitality. It is readily available on Amazon and would be a solid investment. As for this paying client, she does not appreciate being badgered during service by salon employee out loud and in writing and by being "fired" for perceived owed tips. That is the complete opposite of hospitality."
"I visited the salon today as a walk in for a simple gel manicure. I was greeted by Grace and Tina. Tina did an excellent job on my manicure and had great attention to detail. And more importantly they were both super friendly and warm personalities. They made me feel at home. I’ve been to many nail Salons and this one for sure is #1. I felt like I was visiting old friends not getting a nail service. I’m looking forward to going back."
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