Walgreens

"Store went downhill within the last year. Some of the managers are rude, extremely understaffed at the front register, yet have all those employees walking around, poorly stocked. They really need to think about opening a self checkout."

"My adult daughter needed a prescription filled because she was in a severe clinical depression. After dropping the prescription at this Walgreen’s, she was told they could not fill this prescription because they did not carry the medication she needed and told her they would transfer the script to another pharmacy. She had them send it to a CVS, but after making the transfer, CVS told her they didn’t work with her insurance. She went back to Walgreen’s and spoke to the pharmacist who told her they COULD fill the prescription and that they would work with CVS to transfer the prescription back. Next day, still not transferred back and since it was now Friday, she would have to wait until Monday to pick up her prescription. Mind you, she began this journey on a Tuesday which means the turn around for medication for a clinical depression became 6 days. Fast forward to Monday and she receives a text that her prescription is ready. She calls to verify after the whole fiasco of -we don’t carry that, go someplace else - we do carry it after all; wait 3 days - to finally hear; we can’t get the starter pack, call your doctor to order the lower dose separately. What? After jumping through all sorts of hoops and calls to the doctor, she finally gets a message that the 20mg dose was ready. Another call to the pharmacy to ask them to also fill the 10mg. Another text that prescription is ready. Finally, my husband stops in to pick up the prescription and they only give him the 10mg. Another call to the pharmacy to hear from the technician that they don’t have the 20mg script (this is the initial prescription that she already received a confirmation text that it was ready for pick up). My daughter became irate at that point. And the pharmacist became instantly rude asking her why she is taking that tone with her. Seriously?? My daughter responded saying, you have no idea what I have been through to which this compassionless woman responds, well I don’t know who you have spoken to or what happened. Then promises my daughter that the prescription will be ready I 10 minutes. She gets the confirmation-ready for pick up text and her husband goes to pick up only to be told the prescription is not ready and since there was a shift change, nobody knows anything about it. WTH? Don’t come to this pharmacy; it is filled with incompetent, rude, apathetic technicians who don’t care if their patrons are at risk and will mock you and carelessly (or spitefully?) neglect to fill your prescription when your sanity depends on it."

"***WARNING*** they gave me the wrong vaccination . I went in for a pneumonia vaccination and their records said they gave me a D-Tap. When I called they said they gave me a flu shot. I contacted corporate and have not heard back from them. They have changed my online records twice. I don't know what I received, so I don't know what I need to protect myself through the season, especially since I have asthma."

"In the drive up pick up line this afternoon, the car in front of me had issues with their prescriptions. It took thirty minutes to resolve! Why not ask her to pull out and park and come into the store. If I wanted to leave, I could not have because of the back up behind me. Please do better next time."

"Today was my first time at this Walgreens store. I only needed to buy a 12 pack of Aquafina water, but the customer service was great and the check out process was fast. I plan to frequent this Walgreens location in the future."