Gerber Collision & Glass

"I can not speak highly enough about the customer service (I'm looking at you, Erica!!!). I was constantly texted updates, my questions were answered promptly, and this location had availability so much sooner than Watertown. We are very pleased we chose to go to this location. Car accidents are never fun, but working with Gerber made the repair part so simple."

"I gave them more stars than they deserved. I dropped my car off the first time on March 14. I got a call it was ready on March 17. We picked it up after hours. It went in for hood damage including a dent, paint, a cracked windshield, smashed grill and front bumper cover repair. We picked it up and the hood still had a dent and the windshield wasn't replaced! After fighting with them and insurance for over 3.5 weeks, I dropped off for the second time. They gave me the nastiest rental to drive and it took 10 DAYS to repair a dent and a windshield. When we picked it up, the hood had bondo on the underside of it. Apparently someone thought it was ok to not sand it down and just paint over it. There was also some kind of white dust all over the inside of my car. Their receptionist needs some customer service training. I would never recommend them to anyone. In total, this whole mess took 54 days from when the accident happened, until I picked it up."

"Unfortunately, you have to give at least 1 star to leave a review. This company is a nightmare to deal with. As soon as the car was dropped off, the whole story changed. They ordered the parts and had them come in PRIOR to scheduling a repair appointment. My estimate for work time frame was 17 days. I received my car back 44 days later. Their manager had a lot to say and imply about me when he had discussions with my insurance company, not knowing I was present on the line as well. Worst customer service I have ever seen. I would never recommend this place to anyone and I hope nobody else has to go through this. Avoid this place at all costs!"

"I can’t say enough wonderful things! They made a horrible experience of getting into an accident great! Brandi was fantastic walking me through the paperwork. Kiersten kept me informed throughout my estimate/work done. Picking my “back to perfect condition” car up was a breeze! I hope I never have to use them again, but if I do, they will be who I call."

"Highly recommend not only are they quick but they're customer service is excellent! went to pick up my car and was running very late I called and spoke with Kirsten she was very understanding and didn't have any issue with waiting even though they were closing, Erica even waited 30 minutes past close so I could give her my keys, I guarantee no other place would do that! That is definitely going above and beyond to make your customer happy! I will definitely be using them in the future for anything else I need done on my car and recommending everyone to them!"