Smiles of the Hudson Valley Dentistry

"These people are fantastic. I am so happy I found them after a terrible experience at Aspen Dental in Poughkeepsie. (Do a google search on Aspen and you’ll see what I mean). SotHVD love what they do and they love their patients and it shows. Their hygienists love working for the dentists there also; I know because they’ve told me. It’s a family practice that treats their patients and employees like family. Dr Lena is my dentist and she’s wonderful, but I’ve been treated by two other dentists there- her husband and her brother-in-law for fillings and they have been as great as Dr Lena."

"Any time I have gone to this office I have always had a great experience all around. The staff are professional, and always make me feel calm and comfortable, as I am one that gets very anxious when going to the dentist. Their Poughkeepsie office is just as great. I have never had a bad experience, and I would recommend both offices to anyone."

"I thought I was the only one with billing issues! But the problem isn't just the billing, its the lack of response you get when there is an issue. I have attempted to correct my bill at least 15 times, I finally gave up, wrote a letter and stopped going there. I never received a response to my letter, but they keep sending me an incorrect bill. I am currently writing my second letter. They have no idea why they are billing me what they are, nobody there can explain it, and they wont (cant) figure it out, so they just lose three customers in one shot over an issue on their end. The dentists are wonderful but not worth the headache of the billing. I miss Dr Lena but I'm not paying a bill I do not owe."

"Went there and was told the trip would cost $400. The day of, they said $850. Then they improperly billed insurance and now they want an additional $850. Insurance said they cannot help. Multiple calls have either gone completely unanswered or I get the generic reply of "your file is on the top of the pile for the billing person to take a look at to see if we can help with the cost." They have been dodging my calls for over a year and I get a bill every month saying I need to pay. Every month I call and get told it is on the "top of the pile". Called again today and was told that no one looked into it, no one was going to look into it, and that I am out of luck. Dentists are great, the billing after has been a disaster. I would avoid for anything other than a basic cleaning."