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Scenthound Apex
1489 Kelly Road, Apex, North Carolina, United States
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About the Scenthound Apex
Scenthound Apex, located at 1489 Kelly Road in Apex, North Carolina, is dedicated to maintaining the hygiene and health of your beloved dog. Our core package includes essential services such as bathing, ear cleaning, nail trimming, and teeth brushing, all at an affordable price. You can also add on additional services like blow-drying or haircuts to customize your dog's grooming experience. Make grooming a monthly routine to ensure your dog's wellness. Our services are tailored to your dog's specific needs, so you only pay for what you require. We provide regular health checks and utilize technology-based wellness tracking to keep you informed about your dog's health. Trust Scenthound Apex to keep your furry friend clean, healthy, and happy.
Photos of Scenthound Apex
1489 Kelly Rd, Apex, NC 27502, United States
Opening hours of Scenthound Apex
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Scenthound Apex
"I first began with Scenthound Apex from their very beginning signed up before it actually opened. I didn't have many issues at first, but after so many staff changes it seemed that the services were taking less than 1 hour and that to me seemed odd since my dog does not like the dryer and needed to dry in the crate in addition to the de-shedding treatment, it should have taken longer. Then staff changes again and it seemed that some of the services were left out such as nails being trimmed. But i continued to go because with management and staff changes I was assured things would be better. That was true for a while, until my dog pulled his CCL which made the grooming process slower for him, they did fine for a while then i noticed each time i picked up my boy, he would favor his back leg and major limping began, even with his bi-weekly shots, the only time he would be in pain and agitated was after picking him up from his grooming sessions. I had explained to them over and over again about his back leg and i was assured they took great care. After my last appt. in Aug, (approx) I finally cancelled because my boy could barely get out of the car and make it up the stairs, hard for me to carry a 65lb dog up a flight of stares. I was forced to give him his shot early along with pain pills. Recognizing the fact that they are groomers and have no responsibility for the injury but after asking numerous times to take it easy and even if it costs me more to have time taken with him and longer time frame, that was fine. After cancelling my account with them, i was surprised to find they charged my account for services that were not authorized and now they don't seem to return calls or answer their phone. My biggest problem with this location is the continual staff and management changes, and that the owners do not engage in the business which is a good way to lose business."
"Scenthound Apex is the premiere place for your fur babies! A friend referred me and I am delighted with the experience. The phone attendant was warm, helpful and patient with my many questions. The groomers came out to meet me and get a thorough understanding of my expectations. This was a first! Quincy & Boden had the cleanest ears ever and smelled so good that I bought the same products. The monthly maintenance plans are a cost effective way to keep your dogs looking and feeling healthy. Best dog grooming service in Apex is Scenthound!"
"Worst grooming experience we have ever had for any dog I have ever owned. We got the basic package and added in blow drying. When I picked our dog up I paid and they asked if I wanted to leave a tip. I added 20% to the bill not having seen my dog yet, not that was a mistake. When he came out he was soaking wet and was not even brushed. His tail looked as if it was not even washed. To say he looked worse leaving than when he came would be an understatement. They said he was very afraid of the dryer which I understand but at least brush him. They still charged me for the blow dry though. The employee was very nice and said next time maybe skip the dryer. I promise there will not be a next time. I would think that groomers would be used to dogs that are scared and now how to soothe them but not here. Overall a terrible experience."
"The entire staff was extremely nice, right from squeezing me in to get my Joey showered n groomed to catering to Joey’s anxiety. My boy came back to me looking gorgeous like he had never before and he’s 3, so he has been to a few groomers before. Helpful n knowledgeable staff and very friendly - I highly recommend them."
"We brought our golden doodle to Scenthound in Apex for the first time yesterday. On arriving, the receptionist ran her hands over our dog’s fur and said she was glad she wasn’t matted. We selected a medium length cut. 10 minutes later, the receptionist called and said there was some matting on our dog’s chest and stomach and that she would have to be cut shorter, but she wouldn’t have to be shaved. I told her we did not the tail cut. When we picked up our dog we were horrified. She had been completely shaved including her tail. It’s obvious they didn’t even try to comb out her tail and face. Her ears are now uneven. This was the worst grooming our dog had had in her 12 years of life. We will never take her there again. See before and after photos. The before photo is the one of her laying on the grey rug"
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