Bottega Velasca | New York

"Great shop, with so many quality shoe options. Emmanuel was a great in helping me find my size. Will definitely be back in the future."

"Emmanuel provides the experience of concierge shopping. He is attentive to each customer making you feel as if your personal shopper seeks to find you the shoes of your dream. I am so grateful that he helped me to navigate through different styles and just the right fit."

"Be careful about ordering anything from Velasca online. Without telling you, customers have to pay for exorbitant customs duties on the returns back to Italy. I ordered 3 winter coats. None of them fit. Velasca stated that it was free shipping and sent a pre-paid label, which was great and they were very nice about it. What they dont tell you is that in baked into that pre-paid label with Fedex, you the customer are responsible for any taxes/duties on the return. I had to pay about $500 just to return the coats, which was the cost of one of the coats itself. Not sure how a brand can operate with returns that cost you a monthly car payment just to get back to them."

"Velasca does product quality and customer experience wonderfully. Emmanuel at the New York store promotes that ethos. He was very helpful in helping me find the right size and giving me insight on different styles that could be better fits for what I wanted. Overall, the in store experience matches the online process, which is great for us shoe lovers."

"My new favorite store. Shoes are higher quality than designer brands at a very affordable price. Emanuel is helpful, friendly and gave good recommendations."