Western New York Dental Group Getzville

"The dentists here are great. I would have given this 5 stars until my last visit. Hygienist pushed fluoride toothpaste on me and I asked if I could give her my pharmacy info for the script and she was adamant even though it's prescription strength, I would have to buy it directly from them for $40... I said no thanks and had my primary care doctor prescribe the same strength and got it for $3 with insurance. Edit: Next visit the dentist did explain there's another non active ingredient in the one they sell that makes it better. But I'd still appreciate a script for the fluoride toothpaste as it's more affordable and hope they reconsider writing scripts for it"

"I left this practice after a year and a half. Very nice hygienists, but the actual dentist will spend less than 2 minutes with you. I decided to go to a different dentist for a cleaning and check up only to find out I had (2) two cavities that were completely missed by WNY dental. I couldn't believe that since I see the dentist every 6 months and get the recommended xrays. Total neglect from the dentist at WNY Dental... who either didn't care, has an unskilled eye, or makes you wonder, was allowing on purpose, a small problem to turn into a larger more expensive problem. In any case, not the kind of care I would recommend to anyone. Also front staff seem very cold, they aren't the friendliest bunch."

"First off, I love my hygienist, Michael. He is so friendly and upbeat. If he ever leaves, I am following him wherever he goes because he is that wonderful. Appointments generally run one-time as well! I have never needed anything other than cleanings, but my limited interactions with Dr. Katz have been brief but friendly. I'd say that if you do not have a billing issue, this location is going to meet your expectations. Where they fell short for me was on a billing issue ultimately caused by them. They kept redirecting me back to my insurance company and my insurance company seemed to immediately know it was their issue because they billed twice for the same thing. Calls about the issue would go unanswered or not returned. Overall, I probably had to make close to 9 - 10 calls due to their error. One call should have been enough."

"No complaints about the dental care, but not folks I want to do business with. I consistent arrived on time for appointments and had to wait, and many of the staff gave me the impression that they don't like working there. Beyond that, god forbid there's a mixup in your billing address. They'll turn you over to a collection agency in a heartbeat and refuse to provide further treatment."

"I absolutely loved my experience with Dr Littman. I got a new set of dentures on top and my first set of partials on the bottom she was very friendly and explained everything well. I highly recommend her and her assistant marykay was the best she was by far my favorite. Absolutely love her . Western new york dental ROCKS."