H&R Block

"Best experience every year"

"Mary Bell at the Louisburg NC location was a darling and working with her was a very pleasant experience."

"The absolute worst place to do your taxes. We’ve been given the run around for 2 weeks, having to go back and forth multiple times to get our taxes done. They wouldn’t even give us a discount for all the inconvenience of having to drive there over and over. They kept telling us they had everything and would notify us once they were finished. Did they? Nope. Went in today and they hadn’t ever STARTED them. $280 plus all the gas there and back for horrible customer service. Who even knows if our taxes are actually correct. Never again will we be using their services. Ever. Whatever you do, do not go here or to any of them. Do your own taxes or find a private company."

"Very unsatisfied with my service. Will NEVER return to any branch after 10 years of being a customer. Had joint return and the last three months an out of state non resident W2 could tell that it was filed incorrectly because it said that I owed an outrageous amount and when I tried to ask that it be looked into was given a shrug and "I guess we will just have to do an amendment if it isn't right." turned out that it was not filed correctly, had to wait for my federal return to process the amendment (done by management) then just the other day almost two months later I get o e of my state returns, an amount from the initial filing. I called to inquire about the amendment and it was never sent in.. Now it will take months and I will have to pay money to the other state and wait for it to be returned next year. And they couldn't care less. Edit: Had made a call to customer service and was told they "we can't see anything about amendments" and could not get any answers about H&R communicating with tax entitie. I was just told to call the office at which I filed."

"Their prices are absurd. My last year getting my taxes done with H&R. I would give a half star if I could, just for being expensive. Customer service is nice though."