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Shampoodles Salon, Biltmore
422 McDowell Street, Asheville, North Carolina, United States
About the Shampoodles Salon, Biltmore
Shampoodles Salon, located at 422 McDowell Street in Asheville, North Carolina, is a premier destination for all your hair care needs. Our experienced stylists are dedicated to providing top-notch services in a relaxing and welcoming environment. From haircuts and coloring to styling and treatments, we offer a wide range of services to help you look and feel your best. Come visit us at Shampoodles Salon and experience the ultimate pampering experience in the heart of Biltmore.
Photos of Shampoodles Salon, Biltmore
422 McDowell St, Asheville, NC 28803, United States
Opening hours of Shampoodles Salon, Biltmore
Monday:
Closed
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 16:00
Sunday:
Closed
Reviews of Shampoodles Salon, Biltmore
"After bringing my last Poodle here for grooming ever since this location opened I lost that dog. 5 months later I took my "new" poodle to this place. I was told to bring her at 9:30. In the past that would have meant she would be done by 11:00. When we arrived I was told that the owner was going to do the grooming, but no groomers were there yet. Worried that I had left my dog there too long because of my own appointment I rushed to get there at 1:30. My dog had only been bathed and blown out. The owner did not apologize, instead he simply said that they had an "emergency grooming". A young woman then said she would have her done within an hour. I left, came back in an hour, after my dog had been in this filthy place for 5 hours. There were nasty, wet human foot-size clots of wet hair all over the floor IN the lobby, with employees simply walking over it all. I left with my dog, who had not even been groomed except for her head, and she left with a big uneven lump of hair on the top/side of her head. I do not believe they touched her otherwise, yet still charged the full price of $100. Unreal. My dog's first grooming experience since I adopted her was a complete disaster for both her and me. So frustrated. My good groomer, Wes was no longer working there. Now to find another groomer, as she didn't actually get groomed! As for the owner's claims, he was not there when I arrived for the appointment, and the employee told me that Wes had left, and that you (the owner) would be doing my dog's grooming. You were not there to "tell me you would call when she was done". I had come here regularly for over two years with no issues at all with grooming my last dog. I expected things to be the same as they had been for over 2 years, up until my last visit in July 2023. It wasn't ME who was in a foul mood until I came to pick my dog up after she had been there for 4 hours only to find out she had at that point ONLY been bathed and blown. I literally cannot tell that any grooming was done except on her head (leaving a big spot longer than the rest of her head) and a bit on her face, but still not close enough and uneven. Ears were not cleaned at all. So yes, I had been a regular customer for some time (2+years) and did expect the same kind of service I had enjoyed during that time. I had been totally satisfied with the groomer, Wes, who is apparently no longer there. I had asked if you still had my former dog's file which had full grooming instructions, and was told yes, and that that same protocol would be followed. It was not. I see other unfavorable reviews from the past 6 months. It's not just me. Why would I want to waste another 5 hours to be treated this way, have my dog go through that, plus travel to get to this nasty, inconvenient place with such a grumpy owner, and end up with a bathed-only dog after this experience?"
"DO NOT bring your pet here! They will NOT do what you ask and will NOT take responsibility for a horrible job done. If he claims my farm dog who runs miles a day working with me was too matted, he could have denied doing the job when I dropped him off. Instead of shaving him without my permission, just because he thought he wanted to groom a show dog lol. It WAS NOT your decision nor job to play dog coat savior grooming salon. Your job is to do what the client ASKS plain and simple. And still you won't take responsibility!!!!!! Imagine you take your car to the mechanic for an oil change, and then you go pick the car up and he says "Well I've changed the tires, and installed a new muffler, tinted your windows, and detailed it because I felt that it needed it and you had ignored it too long.... pay up" lol YOU should know as a groomer that you DO NOT shave a Newfoundland dog ever let alone in winter, any decent dog groomer knows that, it is a known fact! All your 1 star reviews and complaints say it all.... no denying that!"
"I love this salon! Carson always takes such great care of our samoyed."
"Shampoodles on McDowell has been an absolute blessing. Carson has always put my Newfie first, and although Tela, my goofy Newfie, doesn't like go to go the groomers, she is always at ease with Carson. Carson is the best groomer in Asheville, and I can say that with 100% confidence because I have tried them all!!! I don't trust anyone with my baby, except for Carson at Shampoodles. And my Tela trusts Carson and lets her get her business done. I also would love to give a shout out to the owner, Richard. I had a very emotional day today, and gave him an attitude. Little did he know that I had just found out that one of my dogs back in Colorado had to be put down because she could no longer breathe. So I took my heartbreak and frustration out on him. He was pleasant, kind, and extremely understanding. I could not rate this dog Salon any higher. They are 5 ***** all around. And like I said before, I have had Tela at almost every other "salon" in Asheville. This place will take care of your babies, get them home at a decent time,and will make you want to go back to them in a heartbeat. Thank you Shampoodles for taking care of my Tela."
"Small grooming place super close to the Biltmore Estates. Dropped off our Maltipoo before doing the tour. Picked her up about 3.5 hrs later which was very convenient. The guy who manned the desk was not friendly and needed customer service training. The place smelled pretty bad and looked run down. but the female groomer was nice and did a very nice job."
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