Massage Envy,

6004 Bayfield Parkway, Concord, NC 28027

"I had a 60 minute deep tissue massage with BeKnowledge, and he applied great pressure and had me feeling like a new person after just one massage. I will definitely be back. If I had to give a recommendation to Massage Envy as a whole, I would request that they provide their massage therapists with warm/hot massage oil/lotion as opposed to the cold. It’s not as relaxing."

"The massage I received from this location had to have been the worst massage I have ever received, if that’s what you want to call it. For $85 I expect quality. I did not receive a massage but a very light rub down. I’m pretty sure she rubbed my scalp for 30 minutes and she fell asleep several times during my “massage”, dozing off with no movement. When they checked me out up front I asked them if anyone had ever mentioned her falling asleep during their massage and they responded with yes….. I am shocked that they charge people full price for someone who has obviously had other complaints and then tried to sell me a membership. lol, I will definitely not be back nor want a membership to somewhere that offers such poor quality and services. I never treat myself, but have been fighting migraines and decided to book a massage. VERY DISAPPOINTED AND WOULD NOT RECOMMEND THIS PLACE."

"Something needs to be done about the management at this location. Friday was my birthday. My wife and I were scheduled for a 2-hour couple's massage. I got a text message saying that my massage was canceled because the massage therapist was sick. Which I completely understand and is not the upsetting part. The upsetting part is when my wife called to see what we could do to both still get massages, she was met with the rudest and most unhelpful management she's ever encountered. She was hung up on, yelled at, talked down to, continuously interrupted, and completely disrespected. Mind you, we are Massage Envy Members, not just some person with a walk-in appointment being unreasonable. We had this appointment on the books for over a month. The Concord location would do absolutely nothing to help. So my wife called our home location where we originated our membership, and they bent over backwards for us. Between South Park and the Mooresville location, they were able to fit us in that day. What upsets me the most is the manager at the Concord location had the audacity to tell us we couldn't use our monthly appointment at another location because we didn't "Cancel it correctly". When we called another location, we learned that was an absolute lie about how the membership and canceling an appointment works. When I asked her for the District Manager's contact information, she gave me the wrong email address. Thankfully, the other locations were kind enough to provide me with the correct contact information. This was supposed to be a day where we relaxed and pampered ourselves. A wonderful day to celebrate my birthday.... so Massage Envy, tell me why.... why did my wife call me crying after dealing with your location? This is absolutely unacceptable. You are hurting your clients and your employees by acting this way. We will NEVER return to your location. I'd rather drive 40 minutes out of my way than deal with this again."

"I was truly expecting with this being a franchise massage company that the quality and cleanliness of the place would be better than it was. I truly regret my husband spending money on a gift card for this location and me having to use it. I will definitely be reaching out to corporate as this was absolutely disgusting. Lotion, dripping off of the wall like it was paint pouring down it. What appears to either be mold or paint on a wall (who knows as I didn’t get that close). The nastiness with the bed’s mechanical parts that I noticed right off the bat when I laid my head on the headrest. One picture will show the caked on amount of dust on a wall that someone attempted to clean yet they obviously were not tall enough to clean the entire wall."

"I was fortunate to have a very therapeutic relaxing massage by Karen- this was my first time at this ME location. After a minute of greeting and assessing-she was able to massage away a lot of tension & knots in my body. Karen is an experienced Lead Masseuse -& an essential asset to this location for years.The table was warm -room nice a cool- everything spic & span.She was courteous respectful down to earth. The other complimentary staff exceeded my expectations in customer service.This location is conveniently located off the I 85 corridor exit 54"