BK Counseling Services, PLLC

"I saw Caylee for one session & she claimed she was in network with my insurance. When I called my insurance company to verify this, they could not find her as an active provider. I found this odd, so I emailed Caylee for her NPI number and some other details. She provided these to me but still my insurance had issues. I emailed her a couple times relaying the concerns my insurance had and she decided to drop me as a client because I had “accused her of malpractice” when that in fact did not happen. I never accused her of any illegal practice, but relayed information that my insurance company had questions with. Rather than help me sort this out so I could become a regular client, she got outrageously defensive and deflective. She even told me that I needed to “sit with my distrust of providers before finding other therapists”. The cherry on top is that after she dropped me as a client, she charged my card directly for our first session and didn’t send a claim to my insurance. If she was so convinced she was in network, and was even willing to drop me as a client for questioning this, she should have processed this appointment with my insurance provider without any issues. This would have further proven her point that she was an in network provider. Because she did not do this and had a wildly inappropriate reaction to me questioning her insurance status, it makes be believe she is up to illicit activity. I’d try another clinic if I were you."

"I’ve known Caylee for a few years now as I’ve had the pleasure of working with her in the past. With the authenticity she brings in addition to the amazing care she provides to her clients, I highly recommend BK Counseling!"