H&R Block 1427 South Boulevard, Charlotte, NC 28203

"Charges are not transparent. Amount displayed online was $85 and what is being asked is $185."

"Absolutely horrible experience. Completely over priced and they tried telling me i owed a ton of money for my tax return. I told the lady to redo my taxes because it had to be wrong. She insisted it was right. Many months later and a very long process i am getting all of my money back that they tried telling me that i owed. Do not go here they don’t know what they are doing."

"Online quote said $85 for tax returns. Girlfriend went to get hers done and was charged $365?? I cancelled my appointment immediately theres for sure more affordable options with the same quality of work"

"Absolute worst experience of my life. I had an appointment on Sunday to do a drop off with Breda. With a drop off, you’re still supposed to have a 15 minute sit down. That never happened. The receptionist took my W2 & all forms. I called on Tuesday morning after not having heard back from anyone and I was told Breda would be calling me. I called back at 5ish later that day when no one called me back. At that time I find out that no one had done my taxes. (Why was I not told this in the morning when I called? Why did no one call me back?) I had to fight with whomever answered the phone to let me speak to the manager, the manager gets on the phone & says that she will have someone do them now. At this point, Karen Stephen is supposed to be doing my taxes, she calls and let’s me know that they lost my form for my stocks. I let Karen know that I’m driving but I will send them to her asap. 20 minutes later I send over the form to Karen’s email, at the same time I call to verify that she received it. At this point another person answers the phone and says that Karen is gone for the year and my taxes are done. I explain that my taxes can’t be done bc she was waiting on a form from me & I just sent it. The lady hangs up, calls Karen & then calls back telling me to file an extension & that Karen will meet with me the following morning, Wednesday. Wednesday morning comes, and I am at their location. Karen never shows up & is unreachable. I then have to resend my forms to the worker who is there, and what do you know, it’s Breda who finishes my taxes, the lady who was supposed to do them originally. While I’m there, Breda winds up finishing several people’s taxes because they were missing a form and were told to meet with their accountant that morning. One of the accountants working with another customer is on speaker phone with that customer and says he isn’t coming and therefore Breda had to finish that customers taxes as well. The entire establishment, and their employees, needs to be restructured."

"SPENT OVER 1000 Dollars Getting My Taxes Done Only For My Name To Be Spelled On On ALL THREEE RETURRRNSSS!???? &My Son's Social Security Number To Be Keyed In Wrong. I'm Having Several Issues. I Thought Spending All Of This Money Would Help Me With My Issues Now I Feel Like I'm Drowning Even More! Make Sure You Check Your Returns Before Leaving."