Massage Envy

"I have used this location quite a bit in the past year. My usual therapist wasn’t available so made appointment with new one. First off, the massage was great except she was clearly sick as coughing quite a bit. Where I’m disappointed is with the timing. My appointment was 15 minutes late getting started and ended right on time. When I asked at front desk rep was apologetic and was going to try and give me credit but couldn’t. She said Robin the manager would call me. Robin was not as friendly. Tried to minimize the 15 minutes to 5 and a free enhancement. She couldn’t have cared less. Is 28$ really worth the bad taste in customers mouth that’s been a member for over 25 years. Don’t be so dismissive Robin. I did try the local branch first before posting here. The reply from massage envy to go to local operation is useless as the manager there didn’t care."

"While the massages are good, I have had an incredibly unsatisfactory experience with the front desk. I signed a year long contract, which I was then not able to afford later. A lot of this was due to them increasing prices, a price which I did not sign on for and would not have signed up for. When I went to the office a couple months ago, I was told that I could not get out of it, even when I offered to pay a fee to get out of it. I have a feeling the lady at the front desk lied to me in order to keep me held in a contract. They have also charged me despite my account being on hold. I am incredibly unhappy with these predatory practices Update: Not only did they do this, they then proceeded to double charge me! To say I am extremely unhappy is an understatement. Do not do business at all with Massage Envy, but especially not this location."

"Hi, My name is John Nguyen. I had an appointment with Massage Envy in Waxhaw, NC yesterday and it was an excellent experience. My therapist, Bill, was the best that I have experienced with since I had moved to the area in 2016. He was attentive and demonstrated excellent techniques. I came in with a lot of tightness in my neck, lower back and elbows. Following the session, all the tightness has gone away and has continued to be the case into today. I have already made my next appointment with Bill and is looking forward to the experience. Please pass along my thanks and compliment to Bill!!! Thanks"

"Destiny is amazing and connects well with me. She is professional and friendly. I’ve only had two sessions with her and I felt like I could connect with her and easy to talk with her. I did one 60 min and the other 90min. I can’t wait for my next session with Destiny. I definitely recommend her. Also if you want to save some get a membership to use and treat yourself.She made me feel so relaxed and applied right pressure for body as well."

"If you want a real massage not just some lotion rubbed on. Ask for Devon, she always finds the right spot and applies just the right amount of pressure. The only negative for this location would be the waiting room."