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Marshall & Sterling Insurance
110 Main Street, Poughkeepsie, New York, United States
About the Marshall & Sterling Insurance
Marshall & Sterling Insurance is a reputable finance, health, and insurance agency located at 110 Main Street in Poughkeepsie, New York. With a strong presence in the community, Marshall & Sterling Insurance offers a wide range of insurance products and services to meet the needs of individuals and businesses alike. Their experienced team of professionals is dedicated to providing personalized solutions and exceptional customer service. Whether you are looking for health insurance, life insurance, or coverage for your home or business, Marshall & Sterling Insurance is committed to helping you protect what matters most. Visit their office in Poughkeepsie today to learn more about their comprehensive insurance offerings.
Photos of Marshall & Sterling Insurance
110 Main St, Poughkeepsie, NY 12601, United States
Opening hours of Marshall & Sterling Insurance
Monday:
08:15 - 16:30
Tuesday:
08:15 - 16:30
Wednesday:
08:15 - 16:30
Thursday:
08:15 - 16:30
Friday:
08:15 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Marshall & Sterling Insurance
"I do very few reviews and try to keep the reviews I do write positive; however, in this case, if I could rate Marshall & Sterling Insurance a zero I would. We went with them specifically to support our local business community in Poughkeepsie and it was a huge mistake. We now use a national company, pay less, and everything is done correctly. If you do decide to use them, we recommend you do not use their AUTO PAYMENT with a Credit Card or Debit Card where they have control over your funds. We canceled our business owners policy on 4-07-22, and our new insurance company sent them proof of our new insurance at our company's new location on that date. Thought we were done with it. On 4-11-22, Marshall & Sterling (through Selective Insurance) took a withdrawal on our business credit card for the business policy that had already been canceled (we were no longer at the location they were billing us for). We called and spoke with Marie, sent her another copy of the new insurance dec page, and she apologized and said she would make sure we received the refund for the funds that should not have been charged. Not only did we receive no refund, but they took ANOTHER withdrawal on the credit card two months later on 6-11-22 for another quarterly payment. This now totaled hundreds of dollars for a policy that was already canceled on 4-07. Finally, in September 2022 after they tried to charge us a 3rd time, Ariel apologized and said she would make certain they would send us a complete refund for the funds that should not have been charged 'after' the policy was canceled. A month later we received a refund, but not for the full amount they withdrew AFTER the policy was cancelled. The refund was nearly $100.00 less than the amounts they withdrew after cancellation. When we complained that the refund that we waited for for nearly 5 months was shorted by nearly $100.00, we then received no response from her. Mistakes happen; however, it is how a company that deals with a mistake that shows the type of business they are doing. We should have received the complete refund because the insurance policy had already been canceled PRIOR to them withdrawing any of the funds. We had our new insurance company send proof of new insurance immediately in April 2022 at the time we originally cancelled the policy, and then had to have the new insurance company send three (3) additional proof of insurance notices to Marshall & Sterling before they would even cancel because they kept losing them (I even sent them copies of past emails showing we had provided the required information). I have never experienced anything like this in over 30 years of doing business and am so glad we made the move to another company that has gotten everything right."
"I have been a client of Marshall & Sterling for more than fifteen years.They are a great employee owned company to work with. Megan Hudson, Commercial Lines CSR, has always delivered friendly, prompt service to exceed expectation! I've been more than happy with Marshall and Sterling Insurance, even during the total loss of my building in 2015. I appreciate the great service they continue to provided Hudson Valley Motorcar..."
"I want to give a shout out to Beth Lasko (Senior Personal Lines Claims Customer Service Representative/Employee Owner) at Marshall & Sterling Insurance in Poughkeepsie. I was recently involved in an auto accident, and Beth showed compassion and competence in taking me through the process of settling the claim. Beth showed the value of having a local insurance agency act as the go-between with the insurer. Beth’s assistance was invaluable, and she has supported me totally. I really want to thank her and give her the recognition that she earned."
"I recently needed a bond for my local building department and was amazed at the superb follow through by Marshall & Sterling. The bond didn’t cost much which made it more amazing how easy they made it. Nancy was Super helpful, efficient & had great communication going the extra mile & emailing with my building department official. The experience was so good I plan on moving my 3 homeowner policies to them, because if they treat a tiny job with such care I am convinced they deserve all my business."
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