Hillsville Health and Rehabilitation Center

"My mom was here for about 40 days and had a very good experience. The physical therapy (the most important reason for being there) was excellent. The day time staff was very attentive and helpful. The night time staff was good with the exception of one person. Mom was taken to doctor's visits as needed and the staff went out of their way to obtain a notary when we needed one. Everyone was pleasant. The food was mostly good with some options. I was kept fully informed of Mom's status. The place looks a bit dated and it's tough to get in and out of the bathroom in a wheelchair, but the overall experience was very good."

"my mother was there and she was not able to feed herself.I went and feed her two timers a day. they would not feed her. I chanded her at night and in the morning. She was wet every time I went. My father and I took her home after 22 days. They let her fall and she had bed sores. My uncle was there also and they would not come when he pushed the light for help. He died in door way floor trying to get help."

"This little building has gone through many changes in the past 2 years. I am pleased and blessed to be leading this team into the future. This is one of the best teams I have had to pleasure of leading thus far. They care for the residents of our Hillsville community like they were their own and you can't teach that. Through the trials and changes with COVID-19, this year, they have stepped up, gone above and beyond the call of duty, to ensure they were here for those that needed them most. Thank you to the team at Hillsville Health and Rehabilitation Center for you selfless acts of kindness and your ever caring mentality as you care for those that once cared for us."

"I saw evidence of serious negligence in situations with a diabetic, who also had other medical issues and was transferred here as a holdover place which multiplied into days getting my brother home. Completely inappropriate in people skills and negligence of helping someone who was wanting to be home( times limited due to being sick) but couldn’t be released because of this facilities lack of priority in making sure my brother was as comfortable as possible through the days (which were very FEW) remaining for his quality of life. Instead there’s only visions in our families minds of pure negligence."

"If the residents got the same attention as the nurses and CNAs cell phones do, they'd be happy and taken care of! I witnessed 5 of the staff standing around in one hallway, all starrings at their phones! That might be alright if they weren't busy but I saw ONE woman running around serving the residents DINNER , handing 1 tray out at a time to a very crowded hallway of residents who were waiting to eat! Is social media / texting so important that they couldn't spare a few minutes to help get everyone thier food while it was fresh/hot? And this is a RECURRING event I see every time I am visiting this facility! (2x a week for the last month) This was just the lastest of incidents! Am I wrong in the assumption that their PROFESSION is to take care of those unable to take care of themselves both in brief and permanent situations!? I want to make this clear, I know NOT ALL the staff has this lacking of compassion and this isn't directed towards those individuals. To them, I say "Thank you and keep up the good work!" I will be talking with family and having our family member moved to a better facility, asap! For anyone who is looking for such a facility, I'd highly recommend taking your loved one elsewhere for their care / treatment!"