Forever 21,

1701 Sunrise Hwy C1, Bay Shore, NY 11706, United States

"Stupid return policy - rude employees telling me it’s a sanitary issue that the tag fell off the jacket I bought yesterday that I want to return, and that I need to read my receipt better before trying to return something. If I have all the items needed to process a return it should be processed. You’re telling me you can’t reattach a tag that was ripped off? So if I come back with it reattached you will give me my money back? Last time I buy anything from Forever 21, never should have went in the first place honestly"

"I went to Forever 21 today 12/12/23 @6:30pm with my mans, I walk in and automatically I see a tall man with glasses yelling and cursing at a staff member. I assumed this was a random customer but turns out it was the manager. I wanted to exchange a pair of heels but unfortunately, I didn't know I could not without a tag (which I got from another location like that) so cashier who was nice and friendly, asked for the manager to see if I can still exchange without tag he comes up and automatically comes in with an aggressive demeanor. The girl already seemed scared of this man and tells him I didn't have a tag so then he speaks on top of her and goes "you got no tag and on top of that these are final sale have a good day" and walks away didn't even let me explain my situation like a manager should listen to his customers. I told him to fix his attitude. I feel bad for all the staff members who are dealing with this man who thinks the world revolves around him. He's definitely going no where in life with that attitude. He may know how to run a store but definitely doesn't know how to maintain good customer service or have a good relationship with his coworkers."

"Very poor customer service from employee that works there- male, tall, with glasses. Especially when it comes to price matching to website prices. He was evidently frustrated that I asked to speak to his superior (never have I ever done this but there was no reasoning with him) to price match for me which she had no issue doing and allowed it. Speaks to you like you’re beneath him for asking questions. His coworkers are clearly scared and uncomfortable with him, and if he has no respect or politeness towards customers I’d hate to think how he treats the people he works with."

"I come to this forever 21 often, good customer service. One big issue the fitting is covered in dust. Seems like it’s not getting cleaned at all. Unfortunately the employees and customers are breathing all of this in and causing people getting sick. Also fitting room is very dirty. Many stains all over the floor."

"This store is very messy and is always crowded. The staff is understaffed, doesnt put their customers as their priority, is quick to rush you out on sundays and doesnt care overall. Attitude makes a big difference. Oh well hopefully when I come back I can be proved wrong. Im showing mercy by giving 3 stars."