Murray's Towing

"My car was "impounded" while being driven by someone else and after they told me to call back in 30 minutes they will no longer answer the 24 hour line or call me back after leaving messages. They also refused to tow it to my home bc they "didn't have gas". Left my car in Lima even though their office is in Henrietta? I'm so frustrated. This is a huge waste of my time and all I need is the key. (At this time it's been 24 hours now)"

"They kept me waiting for 4 hours on an AAA tow call, said they called three times to reach me (they called twice within a minute), and when I expressed outrage at their cavalier attitude said "well, we just won't help you - I don't like the way you talk to us" and then lectured me on how to treat service people (which evidently includes those who are untruthful and incompetent). Arrogance and lack of service seems to be their business practice. How they manage to stay in business is a mystery. Avoid at all costs."

"Guy who picked my car up was super super nice. I didn’t catch his name but he was very charismatic and was really cool. Definitely recommend calling this place when you’re in need of an emergency tow, long distance or not. They charge fair and are great people. Person on the phone was also very understanding and kind."

"The guys at Murray’s Towing were great! I was in the Rochester area working for 2 weeks and they were very prompt and professional. Matt and Joe’s customer service were above and beyond. If you’re in the Rochester are and need a tow, I highly recommend these guys. Plus can’t beat the price to. Right on thanks guys!"

"The driver, Brandon, was fantastic - personable, friendly, fast, and thorough. Did a great job ensuring the car was safe, as it sits lower than most. The truck was newer, clean and in good shape. He arrived within 30 minutes of being dispatched by my insurance. Everything went fast and smooth. Would definitely use again."