AAA - Greece,

2589 W Ridge Rd, Rochester, NY 14626, United States

"There's not a chance in hell that I'm renewing your, so called service... "28" years as a member & the only two times I've reached out for help, I was denied. Once because I was towing a trailer & just recently because you considered the van I was driving an RV... You're basically an insurance policy, that when my family is stranded, AAA comes to the rescue. Insted, you act like lawyers hiding behind small print & technicalities. I've paid over $8,000 over the years with the false sense of security that when I need you, you'll be there... Because I did need you & all you did was delay making things worse as you asked your many questions in an effort to disqualify the request for assistance... I'm not interested in a conversation, or mapping out what additional coverage would have covered that situation, because I can't trust you.. What happens when I get a flat tire on a rental car??? What happens when I'm in a State or National Park... You're either going to be there, or you're not.... And twice... You took my money & you didn't show up!!!"

"Super friendly and very courteous. April in Greece was the best! When our flight from Puerto Rico suddenly disappeared and was rebooked without our knowledge, she was able to assist us with seats on return flight which was not optimal but not her fault. I will simply change carriers. Thank you April!"

"I stopped by to pay the balance on a trip we booked through AAA yesterday. I have been a member of AAA for a long time. There was a receptionist, 3 agents on their computers (with no customers in front of them) and a woman training a new employee. I waited for 7 minutes while one agent put chap stick on, another got up and went to the bathroom, none of them even acknowledged I was there. Finally the receptionist went and spoke to the woman training the new employee and returned and said she would get to me in 15 minutes. Very poor customer relations and service. It would have taken 3 minutes to process my payment. But because the agent I booked with wasn’t there no on else wanted to assist me. Do better Greece team. You can do so much better in acknowledging the presence of a person sitting in front of you."

"I know people have to be taught and learn how to drive. And I'm not sure why you guys always practice down in Charlotte on our vehicles. I'm sorry, but vehicles are expensive, And if damage is created, you don't know if someone will tell you or not, and even if they tell you really don't want to go through that. Is trying to avoid damage to a Fifty thousand dollar silverado because they want to practice. Trying to avoid damage at all cost. Is there somewhere else in the city of rochester that you can teach people how to drive? Is tired of our cars being guinea pigs. There is a beach parking lot you're more than welcome To use that is open to the public."

"I locked my keys in my car. Thankfully I have AAA. The AAA person arrived within 30 minutes from my phone call and unlocked my vehicle quickly. So glad I have AAA!"