Bank of America (with Drive-thru ATM)

"I came in earlier today needing help moving money from an app on my phone to my account and Rebecca Cameron went above and beyond. She helped me so much today. If it wasn't for her I would still be lost."

"How on Earth are you going to change your hours from 10am to 4pm. That’s not even a full work day, how do you expect people who actually work for a living to be able to make it on time to get the service they require. Absolutely ridiculous"

"Rebecca (manager) at Bank of America in this location is VERY RUDE AND UNPROFESSIONAL. I would recommend going to bank of American over by cross creek mall. ALL of the workers at that location are much nicer and have well working attitudes!"

"I visited the branch last Tuesday Dec 8, 2022 to wire 15k to Japan to pay for my machine order, as I am a business owner and having BOA business checking account thought of it will be easier to do the transaction but it was a nightmare. I have presented my LLC documents, EIN and my business check book the Branch Manager refused to do the transaction and told me that I am not the owner of the account and even my company LLC. What the hack!!! Very bad customer service, don't know how to take care of their own customers and no respect. My business is located in Spring Lake near that BOA branch so thought it is easier to access but I am wrong. I do live in Cary area and on Wednesday I went to a local BOA Cary branch and wired my fund to Japan as quick as ordering a sandwich. That's how it supposed to be. The same document I presented and everything was smooth and quick. Why this BOA Spring Lake branch making things complicated and staffs working there are not well trained. Today, Dec 8, 2022 I went to the Spring Lake BOA branch to get some change of $, $5, $10, and $20 notes for my cash register POS system in the restaurant, same thing they refused to issue saying I am not the owner of the account and make things complicated. I am done with Bank of America and I will not recommend anyone to open account or do business with them. Well known BOA name is not enough, you need to show how to help your customers and have a professional people work there who knows their job. By the way, I went to the branch first time in October to make a certified check of 40k to pay for the restaurant and used the same BOA business checking account and had no issues at all to issue the certified check and why now creating all this complication? Is that I do look Asian and not well dressed?"

"Standing in the line at the branch. There's one teller who is being trained by a manager with 20+ people in the line. There are two bankers with customers. My issue is the lack of attention to the line of people that's waiting. It may not be the best idea to only have one teller who is not properly trained to service people on a Friday"