First Horizon Bank 1820 West Broadway Avenue, Maryville, TN 37801

"FH has been a great bank to our family for over 20 years."

"The drive thru is literally supposed to be a convenience for customers. Saturdays I go to deposit money into my account and I get $20 worth of quarters for laundry. I am told that I need to come in to get my quarters! I can not be the only person that does this. Why do they open the other two drive thru bays when they could open right at the window and keep things convenient? I'm sure there are supervisors that work weekends do none have common sense enough to open up the window teller? I have edema in my legs and feet and that keeps me from walking into the bank. It just so happened that this week I had surgery and the black girl working the window made it a point to tell me that if she is working the drive thru she will not send my quarters out like the other ladies and that I would have to come inside.I was lucky my daughter was with me today so it was fine this time but what about the next? What about their customers that dont have anybody? First horizon and especially this lady needs to show more sympathy to the customers. If you don't like your job quit but treat customers better then what you do and it's only you everybody else tries their best to make it convenient."

"Employees helped me with an issue with the ATM as soon as I was able to contact them. Though the ATM locking my card was annoying, they do not service their own ATMs, so my original complaint perhaps goes to the ATM company. Employees were kind and helpful."

"Hy husband went to cash his paycheck and they started telling him that we dont keep enough in the account. (We dont have a minimum we have to keep) and told him that if they cashed it we needed to deposit it. will def be closing this account soon and this is not the first problem we have had with them but it was the final straw. Staff always rude to us and i constantly get return check fees and i dont even have checks so i dont know how that works and the online banking is basically useless. Looking for a bank dont go here."

"This First Tennessee Bank location has been my primary bank for my business Semper Fi Lawn Service. There costumer service and personable workers are an inviting environment. I have countlessly been in to talk with Janelle Palmer about things that I need and might need in the future and she is always ready and willing to help me out. I’d recommend their services to anyone."