Bank of America (with Drive-thru ATM)

"I tried calling 3 times in order to ensure that this branch location is open today, given the weather. It will ring for about 40 seconds before telling me that everyone is busy and then hang up on me. It seems like the intention here is to simply not be available. Why would you not allow someone to be on hold until someone can answer the phone unless you just don't want to be available?"

"Very secure & professional bank! Definitely feel safe using BoA. I actually LIKE that they go above & beyond for security even if it might cause some waiting bc they are truly doing everything to make transactions safe. So thankful for their policies & safety procedures. Really a great bank also while traveling."

"This post is reflecting numerous visits to this Bank of America branch. I am the durable power of attorney over my ailing father at this time. The power of attorney paperwork was done through a lawyer and filed with the court system 3 years ago. I recently went to Bank of America to put these on file with them it took them 3 days to get the POA paperwork approved by there legal department. Every transaction I made with the bank I felt very disrespected and like I was doing something wrong when I was only acting on my dad’s behalf. Today I had enough. I went in to closed both his checking and savings account accounts with this bank. I made an appointment but I still had to wait 30 minutes. The person helping me had to ask for help with doing the closure. I was asked if I had his bank card which I did not. Mind you I already gave them my Drivers License for Identity. The person helping me asked if there was a phone number on file which there was as I had to change it to mine last week. They said there was not one on file. They said it takes up to two weeks for the change to go through. They asked what was wrong with my dad since he could not come to the bank. That is none of there business as that is against Hippa laws. Then I asked what the problem was and she said the manager is looking over the paperwork to make sure it’s good. As I said previously I am durable POA which means I can act on his behalf on all financial matters. Also there legal department approved it!! The accounts are now closed. The other financial institution I went to has had no problems with the paperwork and is very respectful!! They always ask how I am doing as well as my father. This bank is a joke and has no idea what customer service entails especially for the elderly!!!"

"Horrible bank, customer service is Terrible. I don't bank there and Never would. Went into cash a check an account holder. The teller treated me horrible. She said I would have to have the customer come in to Verify the check, when I called to speak to the manager ,Chris got on the phone and said uts policy and call corporate all you want. STAY AWAY FROM THIS BANK!!"

"Had an issue today with my account being locked and had a feeling it was going to be a hassle. Christopher was one of the most kind people I’ve dealt with in any customer facing positions in my entire life. Beyond grateful for the genuine empathy he showed which did result in everything going back to normal. If I need to go into any BOA in the area, for him alone I would choose this one."