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Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
3171 Parkway, Pigeon Forge, Tennessee, United States
About the Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton is a charming lodging institution located at 3171 Parkway in the heart of Pigeon Forge, Tennessee, United States. Nestled amidst the stunning natural beauty of the Great Smoky Mountains, this cozy lodge offers a warm and inviting atmosphere for guests to relax and unwind. With comfortable accommodations, modern amenities, and friendly service, Black Fox Lodge is the perfect home away from home for travelers looking to explore all that Pigeon Forge has to offer. Whether you're visiting for a family vacation, a romantic getaway, or a business trip, you'll find everything you need for a memorable stay at this wonderful Hilton property.
Photos of Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
3171 Parkway, Pigeon Forge, TN 37863, United States
Reviews of Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
"Currently staying here. Got in last night, booked through tomorrow. Nice rooms. TERRIBLE service from staff. Some of the rudest hospitality staff I’ve had the displeasure of dealing with in quite some time. Waited over 10 minutes for someone to show up to the host stand for breakfast. When he did show, he was incredibly hostile and rude. We walked out of the breakfast area and went elsewhere for breakfast. Mentioned the situation to the front desk receptionist on the way out the door, and she wasn’t much better. She had a “whatever”, shrugging of the shoulders attitude. The only reason I’m giving 2 stars is because of the rooms being nice and clean. I see from reviews below that my complaint about the staff is far from the first. So I’m assuming you are aware of the issue but have chosen to do nothing about it. Very out of character for a Hilton, to be honest. I hope y’all figure it out for the sake of your future guests, but we won’t be two of them. One and done on this place."
"I stayed here last night for our church women’s retreat. I loved the fireplaces in the lobby and all the seating to visit with others. Check-in was quick, and our room had a balcony over looking the river. The banquet staff was great, and our meals were delicious during the retreat. Thanks Sherri and team for your hospitality."
"My wife and I really enjoyed our stay at this location. I will caveat that our 5 star rating isn’t including the pool and the gym as we did not utilize those amenities. However, check-in was smooth, the location was great (very central), and the lady at the checkout counter really helped us out when trying to accommodate our timelines for our activities and checking out. We didn’t get her name but she was an older lady and she was totally helpful. Would definitely recommend the Black fox Lodge to anyone."
"We decided to have breakfast at the hotel to save time and start our day. It was a horrible experience! They only offered a la carte menu. It took almost an hour for food to arrive (eggs and toast) they forgot one of our meals and it would have been almost another half hour for them to bring it, they said. Ridiculous! The food that did arrive was basic at best and not worth the price. Then they charged us for the plate of food that never arrived! Other tables were complaining, as well. They should not be serving any food as they cannot handle it. The rooms themselves are very small with barely any drawer space. The cleaning staff was great. They were the best part of the stay. Location is good."
"Have to be very honest here. This is supposed to be a 4 star hotel. Truly I have no idea why. Positives- great location, nice lobby but tiny, all over well kept. Now here is the rest… the staff is complete hit or miss. Check in did not even say hello, only commented on the essential about a credit card on file and handed me the keys. Nothing else ! Returned the next evening and I got a look that could Have killed from the front desk even when I smiled at them. The only staff that actually said hello was house keeping. But also for a 4 star hotel I expect that when I leave at noon and remove the don’t disturb sign that the room gets serviced. .. but it was not. The Room … see images. It was so basic that there was not even a desk or even a side table for the one chair that you could have enjoyed a cup of coffee. Also for a 4 star hotel a below window ac and heating unit is not acceptable. So all over since I have to hold this hotel to a 4 star standard it’s impossible to rate more than 3."
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