Popeyes Louisiana Kitchen 1 Crossgates Mall Road, Albany, NY 12203

"Horrible staff wouldn't even add hot sauce or ketchup in the bag tried to charge me 75 cents for each ketchup and hot sauce packet. Honestly the staff is quite rude including rude to my small child. Meat was overcooked and dry and I didn't even get sauce to make it easier to choke down the dry overcooked meat. And now it's about 9 hours later and I feel sick so I have to wonder about if the chicken was old ( which would explain why it was overly dry)or if the cooking space was unhygienic. Will definitely not be eating at this location in the future. Not worth 30$ that's for sure."

"I ordered mobile on my lunch break, they gave me regular tenders when I ordered spicy. Didn’t tell me, sat down and took a bite they were plain! They told me they were out after the fact and wouldn’t accommodate to me wanting a different sauce to deal with the almost flavorless tenders… kept saying I had to pay them for it. They were rude and I would say this is the one place in the food court I will never go to again, there’s other restaurants that I don’t like their food but flavorless tenders and watery potatoes, rude staff…just no."

"The workers are rude and nasty, especially the manager (he wears a grey shirt, not orange like the other workers) took his foot out his sock/shoes and was ITCHING HIS FOOT ON THE STOOL INSIDE THE KITCHEN!!!! This place is nasty and overcharges for everything! They also will try and trick you into getting large combos for everything. And they get really nasty with you if you try to correct them. Also, they don’t do refunds what so ever!"

"Didn't like the food neither the service. Do your self a favor and go somewhere else"