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Monarch Cleaners
5407 Ramsey Street, Fayetteville, North Carolina 28311
About the Monarch Cleaners
Monarch Cleaners is a trusted laundry institution located at 5407 Ramsey Street in Fayetteville, North Carolina. With a commitment to quality service and customer satisfaction, Monarch Cleaners offers a wide range of laundry services including dry cleaning, washing, folding, and alterations. Our experienced staff ensures that your clothes are treated with care and attention to detail. Visit us today and experience the convenience and professionalism that Monarch Cleaners has to offer.
Photos of Monarch Cleaners
5407 Ramsey St # D, Fayetteville, NC 28311, United States
Opening hours of Monarch Cleaners
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 14:00
Sunday:
Closed
Reviews of Monarch Cleaners
"UPDATE: since they don’t want to be truthful in their reply to my review. I asked specifically when I dropped off my dress would they be open at the time the receipt they gave me says (5:45) and they said yes. You know it’s not true that you told me I could pick it up early or this wouldn’t even be an issue. My receipt said I could not pick up until Wednesday at 5:45 as well. I have the pics to prove as well as pics of the door stating regular hours Wednesday and closed Thursday. Also, the employee has a disgusting vulgar arrogant attitude, and the van pulled off when I arrived so that’s not true! You didn’t offer an apology when my husband picked up my dress just a nasty attitude, so don’t try to offer one now to save face. In fact you were happy to tell him you didn’t care about losing our business. This company has severely gone downhill since the previous owners who were amazing and professional and cared about the customer experience. Absolutely unprofessional service. Dropped off a dress that I needed for my Thanksgiving cruise on Monday morning and paid in advance. The receipt guaranteed it would be ready by Wednesday at 5:45. I pull up at 5:25 on Wednesday (early) to ensure I was on time for pick up of my dress. Not only were they closed, they pulled out as they watched me arrive before time. The sign on the door stated that they would be open until 6 as normal on Wednesday and closed for Thanksgiving. I even made sure when I dropped it off Monday that they would be open. However they closed way before 6 (before 5:30). Now I have to go without on my cruise. Very unprofessional and don’t recommend at all."
"Excellent service. Will definitely be coming back."
"Sitting in the drive thru waiting for the employees to stop talking and socializing with the car in front of me is rude. The drive thru is supposed to be fast & convenient. It’s like both parties didn’t care for the other people behind them. Not good customer service."
"My husband and I have used Monarch faithfully since 2006- even with the many personnel changes, lost items and mixed up items we hung in there! However horrible customer service is something I won’t tolerate. Late last week I picked up a pair of linen pants that I gave instructions about how they should be cleaned. I tried them on to wear on the weekend and they were above my ankle. I returned to the Cleaners this morning and explained what happened. The employee was really passive and non chalant. She took them to the back and said that they were going to stretch them???? The pants clearly had been laundered and not treated properly. I asked for my pants back and for the Managers info. The employee offered bogus info; so I contacted another store where I was given the process for complaints! Additionally the second Monarch employee also offered an apology and tried to fix it! The problem is they are in Spring Lake. Anywho — Accountability and Great Customer Service go a long way with me! Monarch- Thanks for the memories!"
"Called several times and was informed that they could give me measurements for my suit/tux, but only M-F from 10am-3pm. So long story short I get there around 12:30pm just to be told they don't do give measurements. So I called back later actually cause it felt so sketchy. Using a fake voice I was informed yet again that they can only do measurements from 10am-3pm M-F."
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