ServiceMaster of Wake County
2736 Rowland Road, Raleigh, North Carolina, United States
About the ServiceMaster of Wake County
ServiceMaster of Wake County is a trusted commercial cleaning company located in Raleigh, North Carolina. We specialize in providing customized cleaning plans for businesses throughout Wake County and surrounding areas. Our team of experts is dedicated to delivering exceptional cleaning results using state-of-the-art equipment and eco-friendly cleaning solutions. Whether you need daily, weekly, or monthly cleaning services, we have you covered. From hospitals to office buildings to school cafeterias, we welcome every opportunity to provide remarkable cleaning services. Contact us today to experience the best and safest cleaning experience for your office cleaning needs in Raleigh.
Photos of ServiceMaster of Wake County
2736 Rowland Rd, Raleigh, NC 27615, United States
Opening hours of ServiceMaster of Wake County
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of ServiceMaster of Wake County
"I am so glad we ended our contract with this company. The workers and their managers were the worst. We complained that our usual trash pick ups and dusting etc haven’t been done and no one did anything to make the situation better.. I spoke with Jesh (Who is the worst btw) about the situation and he has done nothing.. per usual.. to help the situation.. I always heard complaints about him from our housekeepers and I guess it’s true that he’s just a waste of space because why doesn’t he work and tend to our problems or others problems?..He points fingers at everyone else but himself when he messes up.. all I remember him saying is “we’ll tend to it immediately” but maybe he fell into a hibernation or something cause he hasn’t called or checked up. We actually had a pretty okay manager that was there for just a few months and she notified me that she resigned from there.. My wife actually works for another company that uses ServiceMaster and they have the same issue.. lazy workers lazy managers.. at least our carpets were cleaned I guess.. I give them that! But the actual daily upkeep sucked and apparently still sucks.. we canceled our contracts.. where are the good workers? Where are the good managers? Terrible! ServiceMaster needs to find new staff on both ends!"
"So Ive worked twice for them and theres no communication. If theres a problem of customer the manager Ms Heather she hinds. When compsnies were complaining and i was reporting situations they left me to fix them. Ive been the best cleaner and just needed communication of the jobs there were none. I didnt get any of my pay stubs until i quit and went to their office they didnt send my w2 forms and never took taxes out only social security so you wont get any taxes from this company. Ive had a talk with Mr Jesh the owner about the manager I dont think hes even concerned about her behavior and when you call her she has her children picking up the phone communicating for her which is not right. Please find another job before applying and i left the job Feb 2023 twice and even cried because I got close to the customers and didnt want to leave but how I was treated I wouldnt recommend this company at all."
"Honestly, if I could leave 0 stars, I would. These people are extremely unprofessional. One gentleman got a slick mouth with me when I asked him to break down what was included in the total cost of the work they were supposed to be doing for me. Frankly, I just feel like if I’m giving you my money to do a job, I have every right to know and understand the cost. Not to mention it was a poor job anyways. I’ve watched my nieces and nephews clean up better than them."
"We bought a house, had it painted and decided to hire the cleaning services before we moved in based on the great reviews they have Google. I scheduled the cleaning a week in advance, last Tuesday, at 10:30 am and sent them a list of items (which, honestly, were not that demanding) that I wanted to have cleaned: windows, inside cupboards and closets, wash the carpet, clean the floor, clean the bathrooms (including wiping the bath tiles because of the painting). The day before, I cancelled the outside window cleaning because it was raining. On the day of, I got a call changing the cleaning schedule to 1:30 (was it because I cancelled a part of the service?). So, I don't know if the cleaners were in a hurry to go home (mine was the 3rd house they were working on that day) but a lot of things were not done. The cupboards were dirty, bathrooms were not cleaned and whatever product they used on the floors made them really greasy (it looks like the product left a film layer). The carpet cleaning and inside windows are great, but everything else was a waste of money. I called the company asking for a detailed invoice to understand what exactly was done (I wasn't in the house when they cleaned it), the document had 3 lines: cleaning, carpet cleaning and antibacterial fogging. When I called them to complain, Garret (HR) was rude (maybe because it was Thursday afternoon, right before holiday) and offered a "touch up cleaning service" which I refused. After pushing it, I got a 13% refund. Honestly, that is not nearly enough - I had to do the work all over again! I do not recommend their services."
"I have been using Service Master for about 3 months in a commercial suite. James is on top of the game and makes sure that everything is done correctly and on time. They are very customer oriented!"
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