Epic Theatres of Hendersonville

"Absolutely horrible experience. Customer service non existent. Movie was an hour late, we ate their popcorn and got a Pepsi and both got food poisoning. Seats are old and uncomfortable and unclean. Air conditioning was too cold then heat came on it got uncomfortably hot and began to stink like dirty clothes. Waste of time and money."

"Even though when you order in advance and reserve seats the seats are not reserved. We learned this after going into a crowded showing. There were 7 of us and people sitting in our seats told us there was no reserved seating. Rather than get into an argument I went to the ticket taker. He advised me there were signs at the concession stands that there was no reserved seating and the company you make your online purchase and seat selection is a third party company without authority to offer seat reservations. The 7 of us had to spread out."

"What an absolute nightmare. We came in on a Sunday night. There were maybe 7 people in front of us. The two unkempt gentlemen behind the counter were absolutely vile. In every sense of the word. The one taking care of tickets (brown hair, silver chain, and chest hair visible) was unbelievably rude to the older women in front of us. Same with the two kids next in line. When me and my girlfriend got up to the counter and asked for two tickets to the new hunger games the ticket master made an audible screech at his iPad, like an actual screech. Apparently the computer wasn’t working right and he voiced this loud and clear. A little taken aback We asked for a couple things of candy, which he tossed (not handed) to us. “ Theater 10” he hissed, never looking up once. Look, I get it. Sometimes it’s just a bad day. Sometimes you’re stuck in a job you can’t stand and you want to make sure the world knows it. But the blatant disrespect I unacceptable. Half way through the movie I came back out to concessions to get a drink. This time I had the pleasure of dealing with the other man behind the counter. This one also brown hair, gnarled goatee and food stuck in between his teeth. He was facing the wrong direction and very into whatever he was watching on his phone. I walked all the way through the empty concession line so he’d hear me coming. Even tapped my hand on the posts to make some kind of noise. With a final huff he turned around and said “what”. I asked him for a coke. He rubs his open palm over his nose and with the same hand pours my drink. Absolutely disgusting. We finished our movie and headed out. The Urinals not working and everything visibly covered in grime. Do not come here. It’s foul. And if by some chance a manager sees this and your cameras actually function this happened on December 17, hunger games showing from 7 to 10"