Turner Armament Company

"Ordered hesco L210s back during November of 2020. Quotes lead time was 14 weeks. I have received no update and no response to my emails. I don't expect I'll probably ever receive my product or a refund. Buyer beware. Edit: 8/23/22 Still no response from company the company Update 8/21/23 Still no contact or refund. Order #3337"

"I ordered a rifle around a year ago and have received no update as to the status of my order. I don't mind waiting, but it is inexcusable to continue taking orders despite not having the ability to keep up and then ignore customers when requested. I would suggest you all file a small-claims case against him, as I am attempting to do now."

"TL:DR Turner is catching up on his backlog and is shipping orders again. I deleted my original review to share an up to date one. I originally ordered a firearm in February of 2020 and kept in contact on and off for the first six months before not being able to reach Turner at all. I was eventually able to get into contact again, around July of 2021, he gave me some decent reasons for his inability to respond including being audited and having an armor distributer cancel their service to him. Before that occurred, he had already been swamped with orders due to everything happening during that year. After being without contact since then, Mr. Turner called me this past week telling me my order was ready to ship, and I will be picking it up within a week. I honestly think he had a significant number of circumstances that he couldn't control converge all at once. He's finally setting things right with his customers. If you're like me and have been waiting I would say hold on a bit longer, he's got a backlog and is trying to do the right thing for everyone he can. I believe in small business and this guy works on his own doing every part of the job. Despite waiting as long as I have, I think it'll be well worth it."

"Ordered a pair of Hesco plates in the fall of 2020. Never received the plates or any updates on my order but I was finally able to get ahold of someone today. My order has been refunded completely. Not the best experience but I was able to get all my issues resolved which in the end made me happy. Although it may not seem like it, the company is doing its best to take care of its customers."

"I’ve bought an upper and a lower from Travis. Amazing quality and amazing customer service. Yes, I waited, but that isn’t unusual for this type of purchase from an artisan. Those of us within the community know how long these processes can take and how COVID affected supply chains and the final delivery date. Travis has even fixed my lower FOR FREE when another gunsmith damaged it. On top of that, he offered to replace the lower for me if he couldn’t repair the damage and return the lower to 100% functionality. Outstanding rifles and an outstanding human. I literally can’t wait until my next purchase from Turner."