SERVPRO of West Mecklenburg County

"Craig was amazing!! From his quick response time to getting to the property to the remediation all the way down to the communication! He walked me through every step of the process. Highly recommend!!"

"I highly recommend ServPro of West Mecklenburg. If you need their services, you’re probably in a stressful situation which is exactly where they excel. They were able to communicate and expeditiously deliver a solution that fit my needs. ServPro of West Meck should be your first call."

"Title: "ServePro of West Mecklenburg County: A Shining Light in a Sewage Saga" Rating: ⭐⭐⭐⭐⭐ I recently faced the unfortunate situation of a sewage backup in my basement, and the mess left behind was overwhelming. However, my experience took a surprisingly positive turn thanks to the incredible team at ServePro of West Mecklenburg County. In times like these it's easy to feel like your world is crashing down, and you are not sure who you can turn to but thankfully I contacted the right people for the job, Alex not only reassured me with his calm demeanor but also walked me through the entire cleanup process with a level of expertise that made me feel like I was in capable hands. Now, I'm no expert on sewage cleanup, but Alex and his team seemed to handle the situation with the precision of a well-choreographed dance routine. The basement, which had seen better days, emerged from the ordeal looking downright spotless. It's as if they waved a magic wand over the mess and turned it into a space cleaner than before the incident. What sets ServePro of West Meck apart is their commitment to professionalism and their attention to detail. In the midst of a less-than-pleasant situation, they managed to maintain a focus on getting the job done efficiently and effectively. In the end, what could have been a nightmare turned into a testament to the professionalism of ServePro of West Meck. If you find yourself in need of a cleanup crew, especially when it comes to the less glamorous side of life, look no further. They not only get the job done but also provide exceptional service in a crisis. A big shoutout to Alex and the entire team for turning a challenging situation into a sparkling success!"

"I developed and built a luxury townhome community in NODA. A home inspection was scheduled for the last unit to sell. The inspector tested the sink stopper on the third floor, but left it engaged and forgot to turn the water off before leaving the property. The faucet ran over the weekend for 90+ hours uninterrupted before I got the dreadful call on Monday morning. My first call was to my insurance agent, and he directed me to Alex and SERVPRO of West Mecklenburg County. Thank goodness for Alex and his team! Water was everywhere! Alex and I walked through the unit with moisture meters and detected significant moisture in the floors, ceilings and walls. SERVPRO started their process of drying the townhome the very next day. Alex is excellent with communication and kept me posted throughout the entire process. I ended up using my subs for most of the rehab, but SERVPRO handled all of the drying and kept thorough drying logs along with a detailed mitigation report. I was able to use these logs to provide comfort to my buyer and use the reports to get paid by the insurance company. SERVPRO provided insight into the loss collection process with the insurance company. I had a fantastic experience with Alex and his team and although I hope I never have to call them again, I will definitely be using them if I need to!"

"We experienced a devastating house fire in February of 2023. ServePro was by my side that very day. Craig and his team walked with me through every step of this process. They did a fabulous job with the home demolition and have been incredible in restoring items that were salvageable. I cannot imagine having gone through this experience without them. Highly, highly recommend!"