Eloise's Cleaning Services

"They used to be good, and I used to look forward to them coming. I had posted a positive review with my initial service and was with them for a few years. However, over the last few months service and communication has gone considerably down to the point that I have cancelled my service. Over the last few months they have: 1) Left my house with sticky floors. 2) Left the bathtub in the master bathroom dirty. 3) Decided to charge a pet fee out of the blue after I had been with them for a few years and the dog had been there the whole time. 4) Left dirty dishes in the sink after cleaning them previously, because the new policy states they don't clean dishes. 5) Messaged an old number (which I did not reply to) and charged me for more than I booked for a deep clean after I specifically requested that they get my consent before going over 4 hours for a deep clean. 6) Failed to book the recurring monthly cleanings I requested after #5 , and then called me and tell me there would be additional charges because I ended up scheduling the monthlies on my own after I realized they hadn't. No notifications went out for these changes in policy, and even though I notified them of my concerns on #3-#6 they didn't offer to make it right or even act like they cared about my concerns. This is the first cleaning service I've ever had to cancel for bad service in the 20+ years I've used this type of service."

"Cleaners have to make so many little decisions, and I couldn’t be happier with The job Glaucia and her crew did. Ceiling fans cleaned, stack of towels nicely folded, door mats in better spots, and of course kitchen and bathrooms scrubbed. Little pricey for weekly cleans, but great for a splurge."

"I use Eloise’s cleaning service for my home and recently used them for our business office that is rarely used due to remote work since the outbreak of COVID-19. The cleaning team miraculously took our office that looked abandoned and brought it back to life. It feels fresh and alive again. Eloise is the best cleaning company in Wilmington. They are easy to work with and always do a great job!"

"Eloise’s Cleaning Services has been nothing short of amazing!! They always respond quickly and setup my cleanings even when I need them on very short notice. They have always made arrangements to get the house ready when guests arrive. Eloise always does a great job to go above and beyond taking care of me at a very competitive price. I have had nothing but great reviews on the condition of the house since switching to their cleaning services. I love the work they have been doing and plan on using them for a long time!!"

"I used Eloise's cleaning service for the first time yesterday. And I am so pleased with the results. RAQUEL AND ALEX did an amazing job. They honestly cleaned every single thing in my house... I will DEFINITELY be using them again ... on a regular basis. It felt so good waking up this morning knowing everything is DONE!!!!"