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The Cleaning Experts
450 West Russell Street, Fayetteville, North Carolina, United States
About the The Cleaning Experts
The Cleaning Experts is a professional cleaning service located at 450 West Russell Street in Fayetteville, North Carolina. Our team of experienced cleaners is dedicated to providing top-notch cleaning services for residential and commercial properties. From basic housekeeping to deep cleaning, we offer a wide range of services to meet our clients' needs. With attention to detail and a commitment to customer satisfaction, The Cleaning Experts is your go-to cleaning company in Fayetteville. Contact us today to schedule a cleaning appointment and experience the difference our experts can make in your space.
Reviews of The Cleaning Experts
"The worst experience ever. Do not use them for any service. Was told by Jayden that my concerns wasn’t important to his supervisor. I asked him several questions prior to booking the service and he assured me it was okay and is it going to be to much. The lady shows up in shock. I called Jayden again asking him would my card be charged he assured me no. That was a lie. Charged me 55 dollars for no reason. Jayden is inexperienced and has no idea what he is doing. I am definitely calling my bank to dispute this bogus charge. I am disgusted with the company. Yes all of your response is not accurate. Jayden called me at 9:07 and he told me the service was suppose to start at 9:30. Again he also stated he is the only person in the office and I will not be able to speak with a supervisor or manager. I never told him I was rescheduling I definitely told him to cancel because the work I needed couldn’t be done. But you can reach out to me to resolve this solution because I called all day and was dismissed as if my concern wasn’t important and Jayden made sure he told me that’s what his supervisor said."
"This is my second time using Gregs Affordable Cleaning and they never disappoint. They performed a deep clean for me right before I gave birth, which was a life saver, and I retained their services again for a deep move out clean! On both services, they did a phenomenal job!!! I’m so glad I found them."
"Y'all. When I say my house was a mess, I MEAN it. We had less than a week to get out of a sold house and were drowning in junk and clutter. We needed the place to be spotless, but we were still in the middle of packing. The team at Greg's took our chaos in stride. They not only did an amazing job, but they were kind, flexible, and understanding. Everyone we spoke to was top tier and the provided THOROUGH service. Wish I weren't moving, so I could hire them every week. 10/10."
"Serina and Maria were amazing at helping me clean for my move out! They were thorough and thoughtful as they went around the house deep cleaning windows, appliances, the bathroom, closets, and the baseboards and floors. I am so thankful they were available to do the job so quickly and efficiently! Highly recommend this company for your move out needs! I will say the fact that they won’t take a check or cash app without an additional fee was a little frustrating. They only take Apple Pay without charging a processing fee and not everyone is familiar with Apple Pay/Apple Cash; so that was my only complaint with this entire experience."
"So very disappointed with the service I received from this company. The owner was so proud of his prior Army service and tried to bond with us over that, but his attitude regarding the outcome of the services that were provided by his employees was less than substandard, and not what I would ever expect a retired NCO to tolerate. His cleaners were relatively cordial initially. They came after 9 AM (our scheduled time was 9) for a move out cleaning of a condo I was renting. They brought one employee, the other one showed up an hour later and then they immediately went to the store for an hour. When a few hours passed and I realized barely anything had been cleaned because they kept standing around and talking (about the people that worked at Homeowners Property Management and their poor attitudes, about their children, personal lives, about who had roaches, and whatever else) I began to get frustrated. We still had some things in the refrigerator at 11 am; one of the workers complained about that and said that had we removed it (and I did after she mentioned it, this took literally 5 minutes) that they would have been done much sooner. They didn't start cleaning the fridge until 3 pm. Our food was left out the entire time. I'll never understand how food in the fridge slows down the progress of cleaning the entire condo. They were pretty rude after I asked them when they would be done. They didn't finish until after 5 pm and the condo isn't big. By finishing, a more accurate description would be leaving without completing the job I paid $250 for. They mopped artificial laminate wood floors with Murphy's oil, which made the floor sticky and disgusting. Instead of cleaning one of the bathtubs, they filled it up with water and bleach to let it "soak" but never returned, so I was left with a tub full of bleach water that hadn't been cleaned. Take a look at the pictures, I could go on and on about the things that they didnt do, or what they did that caused further dirt to accumulate. They bragged about what they did to the laundry room, but that was only “dirty” because of lent accumulation and would have taken a typical person ten minutes to clean. One of the employees had the audacity to tell us that she wasn’t getting paid to come back, and what we get is what we get. The owners wife had to come back to the condo to tell them to get back to work. To top it all off, when I spoke to the owner about the deficiencies and asked him how he planned to rectify them, he said that company policy only allows a 10 percent refund. That would have been 25 dollars. I wasted a whole day and had a dirty condo. The owner of a business creates the policies, so explain to me how a retired noncommissioned officer can't take charge and change the policy. Terrible experience. No pride or work ethic at this company. Will never recommend or use again."
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