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Casa de Luna Apartments
3819 D Bonneville Court, Raleigh, North Carolina, United States
About the Casa de Luna Apartments
Casa de Luna Apartments is a premier real estate agency located at 3819 D Bonneville Court in Raleigh, North Carolina. Our apartments offer luxurious living spaces with modern amenities and stunning views. Our dedicated team is committed to providing exceptional customer service and ensuring that our residents have a comfortable and enjoyable living experience. Come experience the beauty and convenience of Casa de Luna Apartments today!
Photos of Casa de Luna Apartments
3819 D Bonneville Ct, Raleigh, NC 27604, United States
Opening hours of Casa de Luna Apartments
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Casa de Luna Apartments
"Horrible. Ceilings and floors are thin. You can hear everything the neighbor upstairs or downstairs from you are doing. Roaches and waterbugs everywhere. Theft."
"Roach infestation to say the least. So I complained repeatedly for the first 9 months of living here. They said they would send pest control and then charged me extra each month on my rent for pest control. I had no option to break my lease so I stayed and did my own roach treatment every week with no prevail. They literally crawl on the walls and are seen during the day, so you can imagine the night's."
"I was attracted to Casa De Luna because of the nice sized apartments for an okay price. There are some decent things about it (neighbors are nice, the area is nice) but overall it’s best to avoid that place. There’s huge water bugs all over the place (you’ll see so many scurrying around the sidewalk at night and in your apartment all the time). Allegedly they have some sort of pest control, as it is an extra monthly payment with rent, yet it’s always the same amount of bugs & I had to continually spray for bugs myself the whole time I was there. I had many issues when it came to maintenance. If you’re told that maintenance will come in a day or 2, expect it to be at least a week. Once maintenance does show up, they usually do a bandaid fix, only for the exact same issue to happen again in some weeks or a month. I had water leaking in one of my rooms causing my carpet to be soaking wet for at least a month or two (“fixed” multiple times, only for the issue to happen again, wait for maintenance for minimum a week, them put another band aid on it, and then repeat). Same issue happened when my freezer stopped working: I had to practically beg them to replace my fridge after the 2nd or 3rd time it had been “fixed” only to stop freezing & me have to throw out all my food again. Took at least a month or 2 for them to finally believe me and replace it all together. Dishwasher also broke/leaked multiple times. Lived there for a little over a year and finally decided enough was enough once a leak from some bursted pipe in above apartments had water running like a faucet from the ceiling at 2am in 3 different rooms of my apartment. Emergency maintenance was also extremely rude. The front desk lady, I think Griselda was her name, was so rude an unpleasant every time I had to come to them for maintenance issues- as if I was the problem when all the stuff I had no control over broke. Nothing gets done unless you keep calling every other day after putting in maintenance requests, and even then the issues are almost never permanently resolved. In summary: the cons of staying there completely outweigh the pros. All the issues that will arise living there will cause so much stress that it just isn’t worth it & as soon as one issue is fixed, another one arises."
"I've lived here 7 years only because I can't afford to move. I've wanted to leave within a month of living here. It has turn over management 3 times in the 7 years. each time the Quality of management has fallen. They don't maintain the property causing many injury's to tenants. I have a open lawsuit right now. The Pool has been open 1 time yet we still pay for the amenity can't use. Roaches, Roaches, Roaches, I spend an additional $160. a year for chemicals to control them in my apartment. I have never had to live with bugs. They don't repair to original status, they put a band aid on it and we pray we have no repercussions from it. Electrical substitute used parts not for the type of product it is. Could and has caused problems. I thank the Lord there's been no fire, yes there has been in middle of night forced out of bed due to smoke from furnace, during winter. THEIVES I've had to install CAMERAS due to people they let into the apartment for repairs. Even neighbors I step out side for a minute, they are watching, run in and grab what they can run in living room even to bedroom taken my wallet other expensive Items. Today they patched my carpet with another color not matching, I'm so upset it's taken me 4 hrs. to calm down with medication wine. I pay $800.00 always on time except 2 times due to time that I receive disability check which is on the 4th rent is due on 5th they hit you with $36. late fee ,no mercy. Yet they give you jack leg repairs. They advertise LUXERY apartments I think NOT. ONLY IF YOU CAN"T AFFORD ANYWHERE ELSE ,DON"T MOVE HERE."
"The management and the workers are excellent. They will help you with every and all problems that you may possibly have. If you have any problems with your apartment, any at all they will be happy to fix it, no matter the time, they are there to serve you: the resident. The atmosphere is like living with your family. It's quiet, peaceful and overall a place that I would recommend to anyone. These many years that I have lived here have been the happiest years of my life."
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