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Summermill at Falls River
10311 Falls Mill Drive, Raleigh, North Carolina, United States
About the Summermill at Falls River
Summermill at Falls River is a premier institution located at 10311 Falls Mill Drive in Raleigh, North Carolina. Our facility offers a wide range of amenities and services for our residents, including spacious living areas, beautiful outdoor spaces, and a variety of recreational activities to enjoy during the warmer months. Our dedicated staff is committed to providing a comfortable and welcoming environment for all who call Summermill at Falls River their home. Experience the best in senior living at our exceptional community in the heart of Raleigh.
Photos of Summermill at Falls River
10311 Falls Mill Dr, Raleigh, NC 27614, United States
Opening hours of Summermill at Falls River
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - ?
Sunday:
? - 05:00
Reviews of Summermill at Falls River
"Mrs. Laura has been extremely helpful from start to finish and has been great with communication. She is professional, helpful and kind! She has made the entire experience smooth. Beautiful and quiet place to live. Close and convenient to the interstate, shopping, food."
"I requested that someone from maintenance install a handheld shower nozzle for me. Hans came very promptly and installed it. He was very nice. So far my experience has been very positive."
"OVERALL - a very nice place to live. I have lived here at Summermill, going on 3 years now. I started out living on a lower floor unit then went to a 4th floor. Unit Cape Hatteras. So, let me start out this review with my 'bad' experiences then I will get to the 'good': I ended up moving to the 4th floor due to the neighbor above me (for a variety of reasons), and the fact the floor above me was renovated with plank flooring and little sound proofing above my head. So, one of the reasons for me having to pay movers out of my own pocket to move to the 4th floor was noise above my head from my neighbor who walked heavy on the floor.. That part was not her fault really.. it was quite annoying for me (again, not her fault - people have to live). I even talked to her, and I felt sorry for her because she said she was trying to get enough money to buy some rugs - not something that she should have had to try to do. What WAS her fault was the disrespect for someone below her (me); I had to complain due to incessant dog hair which had fallen from her balcony through the cracks onto my furniture and my rug outside - she left her dog out night/day - rain/sun - the dog even peed on my rug and furniture - and one time, threw up which fell from the top down. I had sent pictures to the office about this issue several times, and after several months had gone by when the new management took over, my neighbor above me was forced to put a tarp down. There was also the constant weed smoking, adding to where I couldn't enjoy being outside on my own balcony (I don't care what people do, but I don't want to smell it all the time). Management became aware and were very helpful when I decided to move to different building on the 4th floor, even though they told me they would rectify the situation where I was, it was better for me just pay the money to move out. Granted, I also had to pay more money for a renovated apartment, but at this point, I didn't care; I really like this community and the apartment complex, so I wanted to stay here. MY GOOD EXPERIENCES: The current Management - Community Manager- Corbin - is extremely helpful and professional, not to mention he takes action on what he says he is going to do if needed to better the community. And I do appreciate Ronnie and Laura in leasing. Very nice people. Another reason for staying at this community is the Maintenance Staff, led by Joe - Manager - who is top notch from a Customer Service standpoint, very professional, and he is very knowledgeable. I've put in my fair share of Maintenance requests and they get done without me having to wait for a long time. No matter what I need done, or want fixed (faucet, washer, dryer, dishwasher, toilet, you name it). And I expect near perfection.. things are done right. I have never had any issues with mold, never any major issues with bugs, etc.. and if I did, I would call and I know the issues would be addressed. I do not understand some of the pictures posted on some of the reviews. It doesn't make sense.. if something isn't fixed, call and have it fixed.. I've never been told "no - we aren't going to fix a legitimate problem". The grounds are nice, we have elevators which is a perk, but yes, they do go out, but fixed pretty quickly. My apartment is super nice, no complaints.. it's like the model, but a smaller '2 bedroom', I use the smaller 'bedroom' for an office and it works perfect for me. You can't beat the location. Food, grocery, Shopping, I-540 all down the street. And the neighboring subdivisions are super nice."
"Charged WAY too much in rent. You can not opt out of garbage pickup but the man who has been picking up garbage for years is extremely rude and nasty to residents. Charged all different kind of fees for any and everything. It’s not worth living here you can find something else with better space/quality. Ventilation system is horrible you can tell it’s never cleaned. I have had my dryer replaced and looked at 3 times and I can’t even dry ONE towel on a full cycle it will still be wet. The air conditioner barely blows through any of the rooms and the vent in the bathroom does not work it just makes noise. Which leads to mold all over the bathroom. Quality of toilet and shower are horrible no matter how many cleaning supplies natural or strong they barely get cleaned sink and toilet always clogging. I’ve gotten so tired of sending maintenance requests because they come and disturb you and don’t fix anything. Constant people banging on your door like SWAT disturbing your rest to fix sprinklers or look for openings on the roof. Honestly this place is just a hot as$ mess. Pool is basic gym is little with barely anything inside. BUT they just renovated the office and increased our fees so they can make their renovation money back :) so might as well hang out in the office as much as possible since your apartment is barely enjoyable. Elevators constantly down. Parking spots are too small your car will get banged up. Someone leaf blows every morning onto your cars so you’ll find all sorts of nails in the road that will puncture your tires :) the downstairs neighbor complained about my dog and some of her hair falling down to the balcony and since this is a place that “welcomes” animals I would assume animal like things would be found around the complex. Unfortunately I was threatened to be kicked out if I didn’t spend even MORE money on more rugs for my balcony but she still complained. Walls are paper thin so your neighbors will hear everything and complain. 24 hours after MOVING IN we received a call complaint from downstairs because we had to …. Move all our furniture in…. They allowed Karen to complain non stop and instead of trying to defend us they called and bothered us too and then eventually moved her into another apartment. Long story short I wouldn’t recommend"
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