Caliber Collision 1615 Central Avenue, Colonie, NY 12205

"I was very happy and pleased with the service of Caliber Collision to repair the damage on the back end of my Honda Accord. One of my passions is taking good care of my vehicles and making them last forever (or at least over 200.000 miles!). Partially wrecking my vehicle was a distressing experience, but Caliber Collision made it more bearable. For one thing, I ended up getting a loaner that was a Nissan Rogue, if memory serves me correctly. This loaner from Enterprise next door, which is their business partner was far more cooler and advanced than my Honda Accord from 2018. Let's just say it was a nice consolation prize to not being able to drive my Honda Accord for a while! On a side note, they took the liberty and courtesy of actually detailing the inside of my Honda Accord for free. This is normally a service that costs me $200.00 and I have to drive all the way into Poughkeepsie, NY to get it serviced by the person who I am used to doing business with considering that it only is detailed once every 20.000 miles to get that new car smell back! Between the loaner vehicle that allowed a halt on the wear/tear of my own car and the complimentary detailing service, the $500.00 deductible kind of paid for itself thanks to Caliber Collision! They were only supposed to repair the damage and added the bonus of making the inside of the car look brand new, which I certainly was not expecting! The other thing that I appreciated about Caliber Collision is that I am on the mildest end of the autism spectrum and they treated me as an equal. I cannot and will not be able to tolerate discourteous customer service anywhere because it brings back memories of having been bullied for much of my childhood. Major triggers for me are snide, condescending statements such as "you are not listening to me!" I kind of look at auto body shops in the same way as funeral homes in the sense that they have to be kind to make an unpleasant experience a little more bearable. Allen Tomback gingerly and appropriately followed up with me about things pertaining to my experience. There is always a great deal of things going on in my life including a second job that has taken a lot out of me. His patience was much appreciated when I failed to respond in a timely manner. Sincerely, Jesse A. Saperstein"

"They kept me informed every step on the way to completion. Alan was considerate and fully explained everything that was going to be done before and re-explained what had been done upon pickup. Not only was my car repaired but it was returned to me cleaned inside and out which showed me how much they cared. I wouldn't hesitate to recommend this Caliber Collision."

"Jenna the Office Manager & Allen Tombank the Service Advisor were wonderful to work with. They were extremely patient, pleasant and professional throughout the process of having my vehicle repaired. I highly recommend using Caliber Collision for any repair needs. If I could give higher then 5 stars I would!"

"Other than the wait for parts to be shipped (which has nothing to do with them) my car came out great. Very pleased and happy to have it back ."

"High quality work. Timely completion of repair. Excellent communication throughout the repair process. All staff were professional and courteous. Seamless integration of the repair with my insurance carrier. Car looks as good as new after their repair. I would highly recommend Caliber Collision to others."