Lia Collision Center 2116 Central Avenue, Schenectady, NY 12304

"0/10 Would never recommend anyone bringing their vehicle in for repairs at this place. Dave has absolutely no people skills, Super Disrespectful. My car was supposed to take only 5 days and somehow it got extended by 3 weeks. They lack so much communication skills. I had to constantly reach out every other day just for an update no one ever called me to give me an update. Bring your car elsewhere. Terrible management"

"Please avoid Lia Toyota Body shop. My truck was delayed by 3 weeks then returned with some of the repairs left incomplete. The reason for the review is the dishonesty. Part of the repair included the front grill be replaced. The original part came in damaged from Toyota. Instead of ordering a replacement the body shop tried to cover up the repair by glueing the pieces back together on the inside of the grill. On the outside it looked new but the inside had a chunk missing and loaded with glue. I only found this out because the headlight was incorrectly installed and I had to remove the grill to change the headlight/bulbs. Now if they had told me that they did this as a temporary fix until the new grill arrived and swapped it with a new one later I would have been ok with it. Instead they sold the broken repaired part as OEM factory new replacement and tried to cover it up. If they hadn’t messed up the other things on the truck I would never have known what they tried to get away with. I then had to source my own grill from another dealer and finish the repairs myself. There was several other problems with the experience but this was the most severe. Mistakes happen but the dishonesty and trying to cover it up is not acceptable."

"Brought my car for body repair last week and picked up today. at the first impression it looked they did a good work but when I looked it closely they left couple of scratches inside the door as it is and didnt paint over there. Also they didnt clean the car from inside. They should have cleaned the car from inside since when any body work gets done the car gets so much debris from the work."

"Took my car there for an insurance claim repair. Just picked it up today and so far I'm very happy with the quality. There were a couple other spots that they were also able to fix for me in addition to the insurance work. Communication was good, and time to fix was reasonable considering the state of the world currently and getting parts. Edit: reducing 1 star. I had a second experience the following week with a different car for them to fix an issue that was found on a new car we bought from Lia Hyundai. The repair itself was completely fine. The only issue was the loaner car we received smelled of smoke to the point of giving me a headache. I didn't address it immediately because I was initially unsure until driving it a few minutes and it becoming apparent. I wasn't turning around as I had to get to work. I called a couple hours later and was told they'd drive to me to swap it out. That never happen. So in the 3 days we had the loaner we went out of our way to not use it once other than picking it up and returning it."

"Everyone was extremely polite and accommodating. My car was fixed quickly. The only problem we encountered was driving off the lot to find one of my tires ( which was one that was worked on by the Collision center) with only 23 pounds in it. My husband and I are currently COVID positive and not feeling well. We were not happy to have to deal with that 5 minutes after picking up the car. However, once we discussed it with the collision center they took the car back and fixed the issue."