Bug Out

"I have a rental property in Banner Elk that potentially had bed bugs and needed to have the property inspected and treated quickly since the property is occupied and they have small child. I got an apt for inspection right away and Bryan came out quickly. He was very professional and thorough. I really liked him and thought that the rest of the process would be like this, and be a great experience. Unfortunately, it was all downhill from there. Bryan said it would probably take about a week to get someone out. After two days, without hearing anything about a treatment appointment, I called left a message with a representative, heard nothing. I called back again the following day, and asked to speak with the scheduling department, but they won’t allow you to speak with the scheduling department. I contacted Bryan , and he said he would leave a message with management and have someone call me and let them know it was urgent because we had a small child in the property. After waiting a week at this point, and still not hearing anything back, I attempted to call a representative, once again, and still could only leave a message and not speak with the scheduling department. The following day I heard from Bryan, the inspector, and he said that a Matt would be calling me that day to schedule an appointment, and that has been another week since that happened and I’ve still heard nothing. It has now been over two weeks since the inspection, and I still haven’t gotten an appointment scheduled for treatment. If this is how they conduct business, I don’t know how they will continue to be in business. I have already contacted a local company and they’ve come out for the inspection and treatment in less than a week. If you’re in need of pest control, do yourself a favor and call A-1 Pest Control. They are a locally, family owned business and provide a thorough and professional service at a very reasonable price. They charged half the price of Bug Out, and actually got my property treated without a hassle!"

"We were staying at an Airbnb and found a bed bug. Before reporting it, I looked up this business for an expert to identify it. Brodie was on his way to a job, but stopped when I pulled in to help me out. He went out of his way to give me some tips on how to save our stuff since we were traveling from Michigan. I highly recommend this business and so appreciate what Brodie did for me that day."

"We’ve had Mc Neely take care of our mountain home in Boone for 2 years now. We had rodents issues, as well as ants and other bugs. The rodents problem went away in a few months, they don’t go in the house anymore, as the outside baits seem to take care of that. No more ants at windows; insects in the house are fewer and don’t last. We only had 2 technicians so far and we are very pleased with their service. The current technician, Benny, is great to work with, very responsive, very professional and reliable. We highly recommend McNeely’s services. Thank you for all you did for us so far."

"We are very pleased. Gabriel let us know what time they planned on coming, He and Evan showed on time and were very professional! They also offered additional advice as to where mice were coming in and did exclusion work while they were here. This is the second time they have treated our house, we noticed a reduction in the bugs and spiders after the first treatment. Would highly recommend them to anyone!"