SERVPRO of Alexander, Caldwell, Burke and Catawba Counties

"My mom had a water line break yesterday and reached out to her homeowners and they sent her to Servpro for help. Wesley and his team were the ones that responded. Wesley was so nice to mom and so professional. He had a call he had to take care of on his way to her, but he let her well informed of what time he would be there and communicated nicely to let her know he was coming even though it was getting late. After he arrived, he and his team were thorough and found her issue. They explained everything so well and reassured her that it was going to be on and how they would fix the problem. He was compassionate and friendly and very helpful. This team represented Servpro well and we will definitely call them for future needs! Thank you Wesley and team!"

"I had to go make arrangements to bury my husband and when I got back home my downstairs was flooded from the storm. I called SERVPRO for I was overwhelmed. They sent Jeremy and his crew out the next day. They sucked all the water out from beneath my house, and out of my carpet. They left fans and dehumidifiers under my house and downstairs in my den, bathroom, laundry room and foyer. They came back after my husband's funeral and collected their machines. They didn't charge me the 2 extra days their machines were here during his funeral service and burial. I don't know what I would have done without them. They were very polite and respectful during my difficult time. I will definitely tell others of their hard work and dedication to meet all my needs. I give them a high rating and appreciate all they did for me. Thank you to the SERVPRO team. God Bless you all"

"Wesley Shelton, foreman of the group who came to our home, was extremely knowledgeable and patient with us. The entire crew was polite and did their jobs very well. It could have been much harder on us having our kitchen floor torn up, but the guys kept reassuring me that all would work out. It sounds like the end of a runway with a jet taking off, but the dehumidifier keeps spitting out water. Thank you all for being prompt and knowledgeable. Helps me feel reassured that all will turn out well. Hope everyone at SERVPRO has a wonderful Christmas!"

"I came home to find my refrigerator had leaked and floors had started buckling. I called Servpro and Jacob Pritchett came out immediately and installed this Mat system. Days later floor was completely dried out and Hardwoods laid down just like brand new. Thank You Jacob for your attention to detail and speedy service!"

"Unfortunately for us last May we came home from a week’s vacation to find our house flooded from a water leak under our sink but the silver lining to that was we got to meet Jerry and Gerard from Servpro who came to our home and turned off the water and cleaned up the big mess but more than that made us feel like everything would be okay and our house would be better and it is with the help from Beth who guided us through the process and took all of our calls without hesitation. I would be remiss if I didn’t mention Adolfo who put our house back together. I tell everyone that if they are ever in a situation like ours to call Servpro immediately if you want someone to hold your hand and make you feel like family."