Fountains Southend Apartments
126 New Bern Street, Charlotte, North Carolina, United States
About the Fountains Southend Apartments
Fountains Southend Apartments is a premier real estate agency located at 126 New Bern Street in Charlotte, North Carolina. Our luxurious apartments offer modern amenities and stylish living spaces in the vibrant South End neighborhood. Enjoy easy access to dining, shopping, and entertainment options, as well as convenient transportation links. Our friendly staff is dedicated to providing exceptional service to help you find the perfect home in this bustling urban area. Experience the best of city living at Fountains Southend Apartments.
Photos of Fountains Southend Apartments
126 New Bern St, Charlotte, NC 28203, United States
Opening hours of Fountains Southend Apartments
Monday:
09:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Fountains Southend Apartments
"I love this apartment complex. They are very very welcoming , Super great place if you have a pet they have a very spacious dog park. Everyone in the front office is great but every time I call I get Victoria and she’s wonderful and helps me through all my apartment needs/questions .Over all so far 10/10 experience"
"Fountains management charges $25/month for pet fee. In the entirety of 2023 the dog parks were never cleaned, maintained, or re-mulched. When I emailed them in December regarding the atrocious state of the dog parks, they replied back saying they requested a “full dog park renovation as part of their 2024 capital budget”. So… what happened to the 2023 dog park budget? We didn’t prepare for a single re-mulch? These photos were taken 1/22/24. I cannot recommend Fountains Southend if you have pets. I will update my review once the dog parks are cleaned or renovated. **UPDATE 1/29/24** Parking lot gate broke (again). Kind of a weekly event at this point. Burglars are aware of how frequent this is and take advantage of it to come in and steal bikes from the garage. I’ve had 3 bikes stolen in 2 years. They tried to steal mine again but only managed to vandalize it. No cameras point at the bike rack in the garage."
"I just moved to Charlotte about a month ago and I'm on the hunt for a new place. I recently took a tour of Fountains South End Apartments, and the community left a positive impression. The staff, especially Natalia was amazing during the tour, was providing plenty of information about this place. I would love to live here!"
"I have lived at Fountains for 2+ years at this point and I truly couldn't recommend this complex enough. We moved from another IRT property out of state, and were able to transfer our lease to this property. The Fountains staff made that transition very easy and seamless. We've lived in 2 units since moving here and have had no issues with either unit. I think the staff, despite the turnover, is always very professional and responsive to any requests I have had. The parking can sometimes be an issue if you're returning home later than 9pm, but those concerns were addressed & the office staff provided solutions to residents if needed. The ValetTrash service is sometimes unreliable - coming later than the time mentioned in lease packages or not coming at all - but again, I trust that the office staff do everything they can to help with that. Another thing is I see a lot of people do not clean up after their dogs, but I can't blame that on the property staff! This complex is great!"
"I’ve lived at Fountains for 3 years now. I have never had a reason to be disappointed, until now. In general, they’ve always had issues with cleanliness. For instance, they are not great with keeping the stairwells or outsides (power washing outside of windows, etc) clean. Recently, I was told by the leasing office that a new management company has taken over. I can’t say for certain if this is correlated, but around the same time, the Valet Trash service we are required to pay for, has not been coming at all. Since August 13th, Valet Trash has not picked up my trash. I also see the same issue with some of my neighboring units in Building 120. I’ve been emailing the leasing office team, whenever I see that trash has not been picked up once again, with videos and time stamped pictures to show I’ve been following the Valet Trash guidelines they send out. On August 23rd, one of the leasing office managers, personally came to take my trash away, since Valet Trash had not come by for 8 straight days at that point (not counting the weekend days when they are out of service). I was happy to see the leasing team took actions into their own hands at that point, but it took them 8 days to get there. Last night was the first time I had trash to put out again, since the leasing manager threw out my trash on the 23rd. Low and behold, once again, no service from Valet Trash, as my trash was still there in the morning. The leasing manager keeps telling me that they have been opening tickets with Valet Living, to log these complaints, but clearly that is not working. Additionally, there has been no action from the Fountains leasing team to refund money for the Valet Trash service that we have not been receiving. They are essentially making me pay for a service, that is not actually operating, which feels very deceitful. These issues arising right around the time that there is a new management company makes me feel as if the new managers are not equipped to properly manage this community and ensure that residents are getting the services they are required to pay for."
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