Land Rover Freeport Service Center

"TERRIBLE SERVICE! Every year there is something wrong with my vehicle although it was “brand new” from this dealer. The wheel bearing went out the first few months of me owning the vehicle & AGAIN the second year. Both times they had my car for over a month for a WHEEL BEARING. The service department gave me such a difficult time to give me a loaner car every time there’s something wrong with the faulty car the sold me. My car is back at Land Rover once again this year because the key magically became deactivated and the battery for the car died leaving me stranded. My vehicle had to be towed in, and I was not offered an Uber/lyft although that’s what’s advertised when you call. Do NOT PURCHASE A CAR HERE!!! There’s absolutely nothing luxury about this dealer"

"Land rover Freeport tries very hard to please their customers. Its rare that they do not attempt to remedy anything wrong. Most of the associates are friendly. It just takes a while to secure an appointment especially if you wish to obtain a loaner. My vehicle was ready in about 3 days although I'm not completely happy about my wheel alignment. I am waiting for a response now so stay tuned! So I was called by Mrs Donna and took the vehicle for the check of the alignment. Unfortunately this visit. Cost me more than the service. I had 900 dollars in cash that apparently fell out of my pocket in between the seats. I realized and immediately ran to the vehicle which was still in the bay. I looked and found 100 dollars (5 20's) and reported it to the adviser (Sam). That fast the 8 100 dollar bills were gone. So a word to the wise. If you take your vehicle check twice as your valuables can disappear. I sent an email, but haven't heard from anyone. In this climate for people to take what doesn't belong to them is so unfortunate."

"Sheena Aviles is my favorite service consultant at Jaguar Land Rover Freeport. I came in for a tire repair. Sheena made it a smooth and easy process. It took less time than I expected. Sheena is kind, professional and well versed. She was able to answer every question I had in regard to my car with no problem. I’ll definitely be back to see her the next time I come in to get my car serviced."

"Sheena Aviles is the best. She’s very pleasant helpful patient and takes the time out to offer excellent service. She stayed in connect throughout a recent mishap I had and never gave up until my issue was resolved. I recognize her as my Land Rover champion and she’s deserving of any promotion or elevation now or future. Love you Sheena."

"Sheena and Daniel are nothing short of amazing with their attentiveness and service at Land Rover Freeport! Not only were they able to squeeze me in for a quick tire replacement, but they spent the time to thoroughly explain and assist me through the entire process - making it quick, easy, and super helpful! They even took some extra time to overall assess the vehicle as well! This was by far my best service experience, and I would recommend to anyone! Not only will your vehicle be taken care of, but you will be as well! Thanks so much!!"