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Premier Ford of Bay Ridge Service
152 58th Street, Brooklyn, New York, United States
About the Premier Ford of Bay Ridge Service
Premier Ford of Bay Ridge Service is a top-rated car repair and maintenance facility located at 152 58th Street in New York, United States. Our expert technicians specialize in servicing Ford vehicles, providing high-quality repairs and exceptional customer service. Whether you need routine maintenance, major repairs, or genuine Ford parts and accessories, our experienced team is here to help. Trust Premier Ford of Bay Ridge Service for all your automotive needs.
Photos of Premier Ford of Bay Ridge Service
152 58th St, Brooklyn, NY 11220, United States
Opening hours of Premier Ford of Bay Ridge Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:30 - 15:30
Sunday:
Day off
Reviews of Premier Ford of Bay Ridge Service
"Communication with sorely lacking!! Calls not returned and promises not kept. Service rep refuse to give me any time frame to pick up my car for over a week. Upon receiving the car I found a problem I was having that I repeatedly mentioned to the service guy was not addressed at all and the excuse was that they mixed up my car with another. Will not be returning back to Ford dealership again."
"I paid $400 for a diagnostic check. Left with low tire pressure in my tires. Not to mention all the other confusion and mishaps along the way. When I picked up my car my original service rep wasn’t there. The person helping me refused to answer my questions, saying “we’re like waiters at a restaurant” and he didn’t know the particulars of my situation. I’ve never paid $400 at a restaurant but if I did I would expect satisfactory service from whoever was serving me. It was an extremely frustrating experience and outcome. I won’t be back"
"Everyone at the service department was amazing. Rick was extremely honest and explained what was needed. I felt like he had my best interest as the top priority. I’ll definitely be back and tell my friends."
"My recent service experience at Premier Ford of Bay Ridge fell far short of expectations. While I understand unforeseen circumstances can arise, the level of disorganization and misinformation was concerning. Appointment Confusion: I arrived slightly late for my scheduled 9:45 appointment but was informed appointments were not strictly followed. This lack of clarity caused initial confusion and wasted time. Technician and Part Availability: To my disappointment, the technician qualified to work on electric vehicles was unavailable that day. The dispatcher thankfully intervened to order necessary parts, though the service advisor did not seem enthusiastic about it. Excessive Wait Time and Miscommunication: I was initially told the wait would be roughly one to one and a half hours, but it ended up stretching to a frustrating four hours. This significant discrepancy highlighted a lack of respect for customers' time. Furthermore, the service advisor provided inaccurate information regarding both a vehicle recall and a specific error message. Their explanation for the "Door Fault" issue was demonstrably incorrect, causing unnecessary confusion and doubt. Overall Impression: The combined experience led me to question whether Premier Ford prioritizes essential maintenance and customer service over generating revenue. The misinformation and disregard for my time were particularly disconcerting. Conclusion: While I am open to businesses having occasional challenges, the pervasive disorganization, inaccurate information, and disregard for my time make me hesitant to recommend Premier Ford of Bay Ridge. I urge the dealership to address these issues to ensure a more positive experience for future customers."
"I'll never lease or finance another vehicle with ford....worst experience ever within the last 3 years. I'm so happy I'm out this contract with them. I don't have another vehicle yet but I refuse to renew my lease with them."
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