Cityworld Hyundai Service

"Called the dealership on a Saturday to ask if I could bring my car in to have a software update done so I can use the bluelink service (it wasn't done when I bought the car, which according to customer service should have been done). I was told to bring it by without needing an appointment. I arrived and the used car manager was there (Mr. Rosario I think). He attempted to help me out and asked one of the service guys who couldn't be bothered with me since I didn't have an appointment and made a few excuses such as, the guy who does it isn't around, we don't have a USB, and the USB I had with me wasn't big enough (I had a 64g card and the software update is less than 3g). Well thank you to Mr. Rosario for trying to help me out but as of right now I'm stuck without a software update because I'm unable to come in during service hours due to my work schedule."

"I hate going to dealerships because they overcharge, when I compare to other shops. I also hate when they pretend something else is wrong with your car, if it isn't to get more money out of you. At least they actually open when they say they will now, which was different from the first time I had a recall appointment with them. I'm also glad they didn't take too long (this time) for what was supposed to take 30 minutes to fix based on the letter sent from the company."

"My service advisor, Jimmy, at this Hyundai service center was absolutely amazing! Their knowledge and professionalism made my visit a breeze, and I left feeling confident that my car was in great hands."

"I service my car 2021 Hyundai sanafe 04/20/23 I did oil change cabin air filter and left side driver mirror fix I bring my car with no damage from the inside after my car is done I received my car back with damage on my left inside window seal door with trash left in my SUV at the time I received my car it was closing time I call no one answer the next morning I call the service representative which is Jessica Rodriguez I let her know about the damage she said I should take a picture of the damage and email it to her the next day she email me back and said the person who was working on my car which is Willie Killian said he didn't damage my car I am very upset that i bring car in one piece and get it back damage I email her back again about the damage she did not reply I would never give this service center a 5 star and all I want is my car fix i don't get it fix am going to sue this service center for not fixing my car am very upset and unplease and not happy, for all other Hyundai customers check your car inside out for any damage or scratch before drive off the service center. These are the pictures along with the trash this individual left in my SUV"