Healey Hyundai

"We stopped in to buy a new car with my wife and two daughters. I won’t mention the name of the sales associate but after we explained to him that we wanted to know what the financing deals were on the cars before we chose a car, he proceeded to tell us that’s not how this works in a very short and annoyed tone and then just turned and walked away. Another associate was actually very friendly and helped us look at some of the vehicles, but at that point we had a bad taste in our mouths from the experience and so we left and went immediately to the Mazda dealership and bought a new car that day. Unfortunate experience and definitely no reason to ever go back. I would, however, definitely recommend the Mazda dealership in Poughkeepsie, they were wonderful and we love the car. After I left this review the GM, James Barrett, responded and part of that response included him stating that he couldn’t understand why the financing was so important to me. First off, it shouldn’t matter - that’s like asking a customer why they want a red car, however, it does make clear that this dealerships arrogance and disregard for the customer is a symptom that starts from the top. I shouldn’t have to explain to the GM of the dealership why the terms of the loan were important to me, but because he had to patronizingly question my approach to purchasing a vehicle, I will take the time to explain: I was asking first about the cost of capital to buy the car because I didn’t intend on paying $45k in cash for the vehicle and therefore I wanted to know how much the money was going to cost me to borrow up front and what makes and models had the most favorable loan rates so I could make an informed decision on the deal I was about to make, which to me seems like a completely reasonable question for a car dealer, but we can agree to disagree. If I could give you negative stars l, I would. It’s pretty shocking that you are so self absorbed you think you know better than everyone who walks through the door, but worse is that it’s also bad business and bad for sales. I’d encourage you to listen to your customers and try and meet them where they are rather than ignoring and even worse going as far as to question what matters to your customers and suggesting you know more about what they want or need. Good luck, you’re going to need it."

"This dealer always offers a next level service experience. We bought 5 new vehicles from them over the past 7 years. The General Manager James Barrett makes you feel like you’re a member of the family and so does the entire staff. Thank you Healey!"

"The paint is flaking off of my mother’s 2016 Hyundai Sonata (34,000 miles). Besides the paint, the car is in great shape. She contacted Hyundai corporate and they said to bring it to Healey Hyundai in Beacon to have them take pictures and send it to them. Because this is a known issue and she is the original owner, Hyundai told her they might cover some or all of a paint job. She made an appointment at Healey on a specific day when she was told someone who could do that would be there. When she went in for her appointment she was told it’ll be 3 days and $189.00 just to have someone look at it and take pictures. Felling like they we’re trying to take advantage of her, she left. I followed up with Healey. After 3 days of no one returning phone calls or emails I finally spoke with someone. This time I was told it would probably be at least a week and $189.00 and that Hyundai probably won’t cover anything. Her feelings seem to be correct. Every service writer there seems to have a different story. They are obviously not interested in the job which is their right. It’s just frustrating to listen to Healey say how they care about their customers and pride themselves on having a stress free service experience. This car was purchased and serviced at Healey Hyundai its entire life. Think twice about buying a Hyundai or buying from a Healey dealership."

"If you are persistent. Maybe you will get a response from service. 2 major issues with service me and my wife have had. One- after a simple oil change, the access panel under my wife’s car was never secured properly. After multiple attempts to reach out and rectify the issue, weeks later we got a call from a manager. By this time we were on vacation states away, and the piece had already ripped off from the road. After vacation we tried one last time to contact them and were never called back. Two- 6 months into our new lease the passenger side trim piece on our Tucson began to peel off. It was not hit in any way. We told healey service and they told us the part would be on order and we would have to come back for it. A year later for our next service we asked about it and they said the part was used for another vehicle. Why were we not informed when the part came in so we can resolve the issue? Now we are two months away from ending our lease and the issue still has not been resolved after multiple service visits. What is the point of a multi point inspection if the are going to ignore he obvious? Communication has been lacking. Our car will be done and we won’t know unless we call or follow up."

"I had an amazing experience purchasing my car. Shane made my mom and I feel so cared for and heard. He answered all our questions and had a smile the whole entire time. Everyone at this location is extremely welcoming, you won't be disappointed. Thank you all again so much for helping me pick out my new car, I love it!"