Carolina Pet Place

"We were not happy with the cut or the front staff. Edit: Ricki the groomer reached out to me personally to discuss this situation and our miscommunication with the cut and offered to fix blend the ear length. This meant a lot!"

"On 12/28/23, I had a very brief and disappointing phone conversation. Upon answering the phone, whomever I spoke to identified the place as "Carolina Pet Place." After saying, "hi", I proceeded to explain my situation: my plans for a dog sitter for next weekend (Jan 5th-7th) had fallen through, and I was now inquiring about boarding my two dogs. I specifically asked whether they were currently accepting new clients, as I had not boarded with them before and if they had any availability for the weekend. The response I received was delivered in a notably annoyed tone. The person stated, "I mean... you can be a client, but we can't board them on the weekend...we're full." In light of this curt response, I thanked them for the information, to which I received a brief and indifferent "Yep." before we both hung up. This experience left me disappointed, especially after researching various boarding options. The website for Carolina Pet Place had given the impression of a warm and friendly environment, which sharply contrasted with the demeanor of the person I spoke to. My inquiry was straightforward—I was simply seeking information about boarding my pets -- from a pet boarding facility. While I acknowledge that providing eight days' notice may be considered short, I am uncertain if the person I spoke to fully even grasped the specific days I was inquiring about. After I hung up, I suspected that they thought I was asking about this weekend since they never actually asked for dates. While this review doesn't reflect on how well Carolina Pet Place cares for animal, it does point out a problem with how they handle potential customers, especially for something as routine as boarding pets. Had the customer service been better, I would have potentially boarded my pets in the future at this facility, even if they were full the weekend I was inquiring about, but now I will not consider it and not recommend it to others."

"Carolina Pet Place has taken care of all of our pets for a decade, when ever we are out of town. When medical emergencies /hospital stays meant that our little sweethearts needed to be in a safe place while we attended to our family member. I know my Houdini dog will not be jumping a fence, or dodging a door at persons home that is well meaning, but not prepared for his antics. Being in a safe environment means the most to me, and that veterinary care is immediately next door available if needed is a bonus. Thank you also to the friendliest front desk crew in town!"

"Been over here several times with both of my dogs. They’ve raised their prices twice with no notification. They have drop off before 10am without making an appointment but 3 times they’ve turned me away in the morning because they’ve been too “busy”. For $45 dollars per dog for a normal bath, they don’t really take good enough care of their clients.. The guy working the front always seems to be in a bad mood and rude. I recommend finding another place where the staff will make you feel welcomed and appreciate your business."

"These folks are great. They genuinely love taking care of dogs and you can tell that your pet looks forward to the next visit. The groomer is excellent also. Your kid/s will be well looked after."