Southern States Collision Center
2511 Wake Forest Road, Raleigh, North Carolina 27609
About the Business
Southern States Collision Center is a top-rated car repair facility located in Raleigh, North Carolina. Our expert technicians specialize in collision repair, paint services, and overall vehicle restoration. With years of experience and state-of-the-art equipment, we are dedicated to providing high-quality repairs and exceptional customer service. Visit us at 2511 Wake Forest Road for all your car repair needs.
Photos
Contacts
2511 Wake Forest Rd, Raleigh, NC 27609, United States
Opening hours
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Absolutely terrible. As others have noted, they are behind and unable to get work done. This goes for the body shop and the service center. On top of incompetence is arrogance. I’d stay away from all aspects of this company after purchasing a vehicle."
"My engine malfunctioned and the vehicle model was part of the class action lawsuit to have the engine replaced at no cost. I called the service center and asked to have it looked and she stated it would take three weeks just to diagnose the issue, then I would have to submit all of maintenance records and wait another two weeks to see if the engine replacement would be approved. Then it would be a couple of weeks until they could work on my car. It was terrible service all the way around. Johnson Hyundai of Wake Forest saw my car the next day, diagnosed the issue, and ordered the replacement engine within two days. In December I went in for ANOTHER recall and they told me I need a new catalytic converter, which is over $1000. I took it to another mechanic and was told that was not the case. Also, when I bought the car, the dealership did the paperwork incorrectly and did not register my car appropriately and had me using my car illegally."
"No documentation to show my car was in the bodyshop. They don't have phone and don't have labor. Job was delayed and no update. I had to drive 10 miles each way 5 times to update me. Wednesday finally I was told to pick up my car on Thursday. I arrived there. Car was not done. Today I am called at 4:25 to pick up my car by 4:45. I am at a grocery store next to my home with ice cream in my hand. They agree for 5:15. Next minute Hundai car loan guys call me. They want me to give them my credit card number NOW. I don't have time to pull over. I am put under tremendous stress. It is rush hour traffic. On way 3 more times I receive a call from body shop. Twice I ignore. The 3rd time I am here already. I hang up. I am going crazy and am charged for hanging up and ask me if i don't answer phone when i am driving. I don't drive when i am so stressed out and they are talking about my answering phone on top of it? I am willing to pay my deductible. They were supposed to have received check from my insurance company for the balance a month before they gave me an appointment. They can't trace it. I am sitting in the waiting room. I suffer from anxiety. I have to come back Monday. Alas, they find the payment. CAR LOOKS GOOD. I leave at 5:45 in my car."
"My brand new Genesis GV70 has been at this shop since February. You can't call and get updates because no one answers the phone. My car was left out in the elements for a week with no hood with the fuses exposed to water. The GM doesn't care which was made even more obvious when the entire team left. The one time I've seen my car since it's been there the hood and fenders have orange peel so bad and my drivers door is still messed up. If insurance wasnt paying for my rental and the work to get done...LAWSUIT! 1 month since I was called to say my car was ready. Still don't have my vehicle!"
"Front bumper damage required new bumper cover. They painted the new bumper red for a burgundy car. Then tried to convince me that it would eventually fade to match. The camera couldn't capture it, but near the hood, the primer can be seen through the paint. They tried to get me to accept this mess and call the job done!!! After complaining I finally got them to agree to paint it again with the right color."
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