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Service King Collision Rochester (Now Crash Champions)
1024 West Ridge Road, Rochester, New York, United States
About the Service King Collision Rochester (Now Crash Champions)
Service King Collision Rochester (Now Crash Champions) is a premier car repair institution located at 1024 West Ridge Road in Rochester, New York. With a team of highly skilled technicians and state-of-the-art equipment, we are dedicated to providing top-quality collision repair services. From minor dents and scratches to major collision damage, we are committed to restoring your vehicle to its pre-accident condition. Our focus on customer satisfaction and attention to detail sets us apart as a trusted provider in the automotive repair industry. Trust Service King Collision Rochester (Now Crash Champions) to get you back on the road safely and efficiently.
Photos of Service King Collision Rochester (Now Crash Champions)
1024 W Ridge Rd, Rochester, NY 14615, United States
Opening hours of Service King Collision Rochester (Now Crash Champions)
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Service King Collision Rochester (Now Crash Champions)
"This business was such a pleasure to deal with very friendly people going into the door, answering all my questions and concerns. The work staff fixed the car 100% like brand new. Very pleased."
"This was a very difficult situation, knowing that COVID caused much delays in every supply chain doesn’t excuse certain situations: unfortunately a USPS van rear ended my month old Outback. GEICO instructed me to bring the vehicle to this location for repair. The facility had the vehicle for seven days to repair. Was then released to me with the knowledge that my rear cross traffic sensor was on back order and that system would be disabled. That sensor was also a component for the blind spot assist, lane departure systems, cruise control, and any self-parking capabilities it had. After five months and fourteen days, they were ready to install the sensor claiming it just was delivered (the same sensor had been available from NAPA for two months prior to this). After waiting for the entire day to get word of my vehicle being ready, I did not receive a call back until the next morning to let me know that the sensor was not installed. There was no reason they gave that was plausible. I was then informed that the following eeek they could fit my vehicle in as this sensor could only be installed and calibrated by a trained person. Three day’s later l am called to be asked if I can bring my vehicle in due to this trained person going on vacation and wouldn’t be able to install it for weeks. I drop off my vehicle that morning and waited until the following morning to be told that my vehicle was still not fixed and that they had driven the vehicle to another service business, without my knowledge or permission. The skilled person now was gone for a month so another appointment to fix my vehicle was made. There were three more incidents of me dropping my vehicle off at this service shop only to have to pick it up unfixed. I lost work each of the five days. I was never given a rental or a loaner nor ever a ride back to my home. I had rearranged my schedule five times to accommodate this place. After the fifth failure I then took the vehicle to an actual Subaru dealership and they took care of the sensor in less then 24hrs. I had that bill forwarded to service king. Logically, one is to assume this business had claimed with GEICO that they had the ability to service the new reedesigned 2023 outback models, which would why the continuous failures and traveling to another garage happened. They were, at the time, not qualified to repair my vehicle and I have lost faith in the operations of the vehicle for two reasons: they failed to provide assurance with continuously wasted trips AND my all time best (see video with this review) is their cover paint job they did over what appears to be handwriting or handmade scribbles in the upper panel above the drivers passenger window. This was not present on my vehicle prior to the first drop off as the vehicle was two weeks old and had not sat at any shop prior. Unless someone did it in a parking lot of a store and carried out a paint job repair from a paint set up shop in the parking lot, this was done unprofessionally and just plain greasy. Remember, you are allowed to take your vehicle anywhere you wish to have it repaired."
"Service King in Henrietta is amazing. I have never felt so good about an auto service - they fixed and CLEANED my car as a curiosity and were 9 days early on the estimate time my car would be ready - they were so friendly and helpful every step of the way. I would choose this company time and time again. I would also recommend them to everyone who needs anything serviced on their vehicles thank you all so much at this location. ***WRONG LOACTION**MEANT FOR HENRIETTA"
"As recommended by Traveler's Insurance, I made an appointment to have an estimate on our vehicle. I arrived early, a young person indicated she would be right with me, a few minutes later she took my information, and tried to figure out the next step as they appeared confused. I was offered a seat in the waiting room, another customer entered, that person was helped, as I continued to wait. 20 minutes later photos were taken of the vehicle, my email address was confirmed and I was told an estimate would be sent. 3 weeks later I still don't have it. The insurance adjuster was not happy, and decided to escalate the situation with the their General Manager. Not a very good way to get business. I will not be having our vehicle repaired here."
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