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Smukall Automotive Services
1570 South Park Avenue, Buffalo, New York, United States
About the Smukall Automotive Services
Smukall Automotive Services is a one-stop shop for all your automotive needs in Buffalo, New York. As a trusted car dealer, car repair, and store, we offer a wide range of services to keep your vehicle running smoothly. Our experienced technicians are dedicated to providing top-notch repairs and maintenance, while our sales team is committed to helping you find the perfect vehicle for your needs. Visit us at 1570 South Park Avenue for all your automotive needs today!
Photos of Smukall Automotive Services
1570 South Park Ave, Buffalo, NY 14220, United States
Opening hours of Smukall Automotive Services
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Smukall Automotive Services
"Eh never again. Brought my wrx here a couple times and great mechanics who know their stuff. Decent prices but on the higher end (I’d rather trust my mechanic is competent) but just everything is on me to make sure things are getting done. I almost always have to call MULTIPLE times to double check things are getting done. A LOT falls through the cracks w the communication so this time I wrote up a list of what I wanted done and checked while I was on vacation. Told two diff people to shoot me a text so I could send them the list. Nope they never did and no list was sent. Called multiple times to keep adding to the to do list. Meanwhile I’m sure everything could have been done in a single day let alone 6 days. It’s just too high of a price and too much work to get repairs done. 60 bucks to install a cabin filter that I handed to them…gtfo of here, you guys didn’t even fix the car and you couldn’t toss that last thing in real quick for like 10 or 20 bucks? Prolly took 10min tops… I like them but I’m done lol. Oil never got changed either. That was on the list they never got…imo they’re losing a lot of money this way"
"Mr. Smukall (Don Sr.) was the Lead Mechanic at the largest Subaru dealership in Buffalo, for 40 years. He and his son (Don Jr.) started their own company. All the reviews here on Google, are spot-on. Integrity; competency; friendliness; customer service. I dealt only with Don Jr. and Ursie (front desk). They were fantastic: helpful, honest, professional, and welcoming... also, shockingly efficient. By the way, one of the things I appreciated, is that I could email Ursie. Another FYI: they give access to the following amenities: bathroom, TV, tables, refrigerator, microwave, and coffee maker (see photos). There was a one week wait to get the car in, but on the day of my appointment, they had it on the lift in minutes > phoned me an hour later to explain everything to me (in detail) > gladly answered ALL my questions (I had a lot) > and they had the car back to me in just five hours. I bought a used Subaru, and it didn't have any maintenance history for the last 30,000 miles. So I wanted about 20 things checked (all items from the Subaru Severe Maintenance Schedule). Smukall could have taken-me-to-the-cleaners, but with a pleasant surprise... came back with only 5 items, that I 'could' do -- but didn't necessarily 'need' to do. They were things that either weren't really possible to check, or weren't yet urgent. For example, in order to check the spark plugs, I might as well pay the money for parts and just replace them. So there were 5 things I decided to do: Air Filter (engine), Air Filter (cabin), Brake Fluid Flush, Front & Rear Differential Oil, Spark Plug Change. They had a new guy in training, and he made two mistakes: 1) He changed my Oil & Filter (I didn't yet need that and didn't request it) 2) He failed to flush my brakes When I came to pick the car up, they thoroughly went over everything that was completed, and mentioned an oil change (and didn't mention the brake flush which I did order). I explained -- and Ursie immediately took care of the problem, right on the spot, and with a friendly, can-do, and helpful attitude (THANK YOU URSIE!). She immediately apologized, and told me that 1) The Oil Change was going to be FREE this time, and: 2) I can bring the car back anytime, and receive the $160 brake flush for FREE. Fantastic. Mistakes happen; it's a part of life, and we all do it (even heart surgeons). It's not about life's errors, it's about the handling of mistakes that matters. TOP NOTCH. I highly recommend that you trust all the reviews on Google. It's no wonder that Smukall has more work than they can shake-a-stick-at. ;o) In one of my photos you'll see a gorgeous, used, silver Subaru Forester. The Smukalls attend auctions, and purchase Subarus that are great cars, they fix them up even better, and resell them (they flip cars). They have many Subarus in the $7k - $18k range (just below the price point that dealerships often sell at). I believe they have a separate listing on Google for their Used Car Sales location (it's on South Ogden St. vs. the repair shop which is on South Park Ave.). There's no way to do a review (there's no reviews on Google for the sales location, nor an ability to leave a review). I had gone there a couple months ago, determined to purchase two Subarus; but the salesman was not great. I do think the cars there are likely worth buying (reliable and fairly priced) -- but the salesman was manipulative and unhelpful -- we bought two Subarus elsewhere. I would recommend the cars there, but I hope you get a different sales person (I do however think there may be only one). But, we all have bad days, weeks, and months. It could have just been a bad time in his life. Regardless, I'm not going to let the sales location, influence my review of the service and repair location. The staff is entirely separate. Not only that, but I will still consider Smukall for a used Subaru in the future -- especially if there's a different sales person. Just honest and Objective Reviews."
"What an unbelievably fabulous experience. The owner and his son went above and beyond for a damsel in distress yesterday. They rescued my aging car and got it going again for me. Did some minor repairs and had me on the road safely and quickly. When your car breaks down in the middle of the City of Buffalo and you don't know who to call or what to do, it can be stressful. They immediately jumped in to action to help me and I could not be more grateful. The next time my car needs a repair, I will drive the hour and 20 minutes to the shop because of this experience. PS - I have never in my life written a review."
"We were looking for a used Subaru for our sons first car. Prices right now are crazy. I saw an ad for a 2009 Forrester with 93k miles at a good price. I called and Don Jr. was really honest and told me exactly what was wrong with the car and what they would fix prior to sale. Went over to test drive and Don Sr was honest as well. Didnt try to push a sale on us. A week later, all the repairs are done and extras. We are so happy with our purchase. Hopefully this car will last a long time."
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