First Citizens Bank

"Biggest bank I've ever seen. Impressive."

"After my mom's passing, I was forced to work with a financial representative from this branch. This representative made the process extremely challenging (took almost 2 months to complete). From the very beginning, they were standoffish and rude. I'm literally dealing with assets that I inherited because my mom, who I loved and sorely missed, died. No sympathy was given by this rep. Because this person worked hybrid (sometimes in the office and sometimes are home. Heaven forbid I call her on a Friday) several documents were 'lost' in the mailroom that apparently no one knew how to inspect because later several documents were found or they were 'never recieved'. Mind you that these documents had to be printed off, filled out, notarized, and mailed off. It was a process. Was I ever thanked for my patience or apologized to for the inconvenience? No. The last incident was perhaps the worst. Before mailing it off, I finally got wise and mailed it off with tracking. So I knew for sure the letter was received on 30 October (or there whereabouts). When the representative couldn't find it and the other people couldn't find it, she (the first rep) wanted me to mail it again. I refused. I said that I was tired of taking off working to notarize and mail off these letters. I had tracking and I knew they had them. She relented and said she'd look again. Surprise, surprise she found them. Again, no apologies whatsoever. When I asked her and another rep if I could speak to her supervisor I was blown off. My calls were never returned. I guess Representatives are allowed to mistreat customers especially when they're at their most vulnerable."

"When Nicole left, I seriously considered changing all my accounts to another bank as the employee morale, even with Minnie, seemed to be at an all-time low. Customer service was lackluster for the most part. However, this past week, Peyton has restored my faith in First Citizens by helping me on two separate occasions. The first time I called to inquire about activity on my account that seemed fraudulent. It was not, but Peyton was quick to research the issue and call me back within 30 minutes. The second incident was particularly impressive; I paid my daughter's college tuition out of the incorrect account and Peyton called to allow me the opportunity to transfer the funds prior to being charged an overdraft fee. I was completely shocked he remembered me, had the fortitude to catch my error, and cared enough to call and let me know. This branch is now my "go-to" location. Thank you, Peyton!"

"First citizens is quite possibly the worst. They nickel and dime you left and right and if you need anything done FOR you everything will take at least 3 to 5 business days If not longer. OWE them money ! Look out but need for help? Be patient"

"I closed an account over the phone after we moved out of state. The account was closed on 4/26/19. I was told I would receive a check for the balance of the accounts within 10 business days. It is now 5/20/19 and I called to check the status for the second time since closing. I was told I would have to wait 90 days to report the checks lost. I asked to speak to a supervisor and Tanya told me the checks were mailed to the wrong address, but could not confirm it. She is going to call me back tomorrow after researching. We also had a major issue getting FCB to change the acct our car loan was being debited from to the new bank in our current state. I will update this review after resolution has been made, but for a customer who banked at FCB for the past 8 years I wouldn’t recommend them based on my experience over the last couple of months. Update after a couple of weeks. It was verified checks were sent to the wrong place. I have to wait 90 days to “report them lost” so they can place a stop payment on them EVEN THOUGH they made this error."