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Truist
5135 New Hope Road, Raleigh, North Carolina 27604
About the Truist
Truist is a financial institution located at 5135 New Hope Road in Raleigh, North Carolina. We offer a wide range of services including banking products, loans, deposit accounts, trust and investment management, securities, insurance, and mortgage products. Our affiliates, such as Truist Bank, Truist Investment Services, and McGriff Insurance Services, provide expert financial solutions to meet your individual needs. Whether you're looking for a credit card, loan, or investment advice, Truist has you covered. Our team of professionals are registered and dedicated to providing top-notch service to our customers. Please note that all communications and agreements will be in English, but we offer translation services for customers with Limited English Proficiency. Visit us today to see how Truist can help you achieve your financial goals.
Photos of Truist
5135 New Hope Rd, Raleigh, NC 27604, United States
Opening hours of Truist
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Truist
"Shocked by how badly I was treated here. Only one employee interacted with me. He directed me to the notary who completely ignored me. I went to the other employee and asked if someone else could help me and she rudely says "I'm in the middle of something" How can I know that if you dont say a word to me? I miss BB&T.... I am closing my account because of this. This was my last straw with this bank."
"Everyone at the branch except for the male teller completely ignored me. I came in to open a business account. I sat and waited for 1 hour and 30 minutes. I watched people come in after me and be helped before me. The store wasn’t even that busy! When I finally decided to leave a banker (the same guy we watched twiddle his fingers for an hour) came out and asked me if I wanted to make an appointment. I asked “why would I need an appointment? I’ve been here for over an hour, can I open my account now?” He goes “there’s no time” Mind you he only came to me because I got up to leave! Please PLEASE don’t give this bank your money they do not care about you."
"They did not know how to use the new Truist system to do a credit card cash back. The teller told me that she did not know how to do it so I got the manager involved and we all learned how to do a cash back at this branch today so others won’t have an issue in the future. I gave them four stars for initial lazy resistance to getting the job done after I pressed the issue"
"Not sure whose brilliant idea was to hire the slowest people ever to run the drive thru Bf the front desk, but shout out to you. 30min for a deposit on a Monday afternoon? Nice Management going on here."
"Because of this branch, I am considering switching banks. Service is consistently slow, and I have never seen a time where there was an individual teller for the drive through. If there are 5 people in line, inside, and someone pulls up in the drive through, that person jumps ahead of everyone standing inside. Today, that was my experience, and then when I went over to the atm, it was broke."
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