Rite Aid

"-January 24th 2024-purchased a Vicks sinus spray, entered my rewards number and they asked if I wanted a receipt, I said no to support paperless - got home and the glass bottle shattered when I took it out of the package -January 26th 2024, went back to store to exchange for the exact same product and they made me pay a $4 difference since I didn’t have a receipt! I told them to check my member history or card transaction and they said they couldn’t do that. -yes it’s only $4 but it’s the principle of the matter, why bother asking if I want a receipt after collection my member info if there are no controls to tie to history, this is why brick and mortar stores are going out of business, lack of common sense, lack of customer service and lack of value add."

"If you need a prescription or anything in a timely manner you mine as well start heading to the hospital because this place will not only ignore there pharmacy phone calls but when you go in to order a prescription because they didn’t answer there phone for two hrs straight there will be 5+ ppl laughing and having a great time doing nothing. Literally two hrs of calling the pharmacy just to go in and find them all doing nothing, also expect the super helpful blonde lady to give you dirty looks when you complain about there incompetence."

"I keep getting texts to call and update my insurance info which they should already have. But I can never get through because no one will answer the phone. Always some sort of issue with this pharmacy it’s quite bad"

"If you actually need your prescriptions I wouldn’t go here, they do not answer the phone no matter how many times you call. I tried calling the pharmacy for 20 straight minutes and no one answered the phone for 4 days straight..I finally had to switch pharmacies because I literally could not reach a single person there and I actually needed my prescription. Transferred to the rite aid on Washburn and they answered within two rings and had my prescription ready within a hour. I asked them what was happening with the one on Lincoln and they said they can’t even reach them either. DO NOT GO TO RITE AID ON LINCOLN."

"DO NOT EVER GO HERE. This is by far the most incompetent group of professionals ive come across. I've gotten better service from highschoolers at McDonalds. I was once a pharmacy technician for the same company a few years ago and I can assure you these techs have no idea whats going on. When i'd call to inquire about my medication their tone and mannerism (or lack thereof) suggested I was a burden and inconvenience when im simply a patient utilizing a service. Though I remained polite and professional, I was treated rudely. Additionally, theyve mishandled an approval of a desperately needed medication of mine which the lack of cost me my job and my mental health. As an individual with a serious mental illness, navigating the complexities of this crooked system is hard enough, but when you deny someone their needed medication after it had been approved days ago by an insurance, it blatantly shows both lack of experience and care whatsoever for a struggling patient. Do not ever go here."