Carolina Beauty

"Store policy on Exchanges doesn’t make sense. They will take back a wig with a tear in the lace but won’t take a wig that you cut. You spend too much money on hair here to not receive some kind of compensation is ridiculous. It’s sad cause I shop here all the time. Customer service 0/10"

"Been going here for years. Today I rushed over from work to get some hair stuff. The store didn’t have anything I needed so left out at 6:51. At 6:53 I realized I left my card in the store & immediately went back. A man was at the door when I got there blocking the door and would not not retrieve it because doors close at 6:55 even tho the store closes at 7. When I tried to step inside a make employee put his hands on me and tried to push me. As a black that has given this store thousands of dollars, I felt very disrespected. I’m good enough to give you my money, but not good enough for human decency? I’ll never shop here again. Shop ANNS BEAUTY on eastway! Very friendly and helpful people, and a MUCH better selection of products at a MUCH better price point!"

"I literally just left at the store left my phone in here and they locked it and would not let me go inside and get my phone told me to come back tomorrow at 9 AM. The customer service here is disgusting and horrible."

"I am very disappointed in the service at Carol’s Beauty! I WAS a customer for a few years now. I purchased some shampoo instead of the conditioner. I came back to return the UNOPENED shampoo. I was denied an exchange. The bottle contains has THEIR sticker still on it. The person in charge couldn’t even come out to talk to me. I know I can get better service somewhere else."

"Huge selection of beauty products and wigs. I would’ve given a 5 star rating, however, there is a lack of customer service. No one greeted us when we came in. It’s hard to find certain brands and there were no customer service representatives asking if we needed help. When we did ask the lady at the check out about a certain product, she seemed unresponsive and not sure. Not much help."